Role profile / Branch

Branch Manager

Coordinate an assigned branch, its supervisors and departmental handoffs. Review branch activity and escalate exceptions within delegated rights.

Role accountabilities

What this role is responsible for.

  • Coordinate assigned branch supervisors and department handoffs; view branch operational summaries.
  • When assigned formal department-manager authority, follow up on eligible reviews, use independent decisions and preserve rejected-item rework history.
  • Inspect authorized SLA, assignment and department accountability reports; workload suggestions do not automatically reassign work.
  • Work only within assigned company, branch and department scope.
  • Send each record to the next authorized owner; decisions and approvals follow company policy.
Security & data safeguards

What this role can access—and what needs a separate grant.

  • Branch-only scope by default. No salary, payment release or permission administration by default; approval authority and cross-branch summary access require explicit assignment and audit.
  • These source incident/approval dashboards currently require company.update in addition to applicable manager checks. A manager or branch title alone does not grant dashboard access.

These are FieldPro security requirements and intended permission boundaries. Actual enforcement depends on implementation, company policy and release validation.

Operational sequence

Where this role enters the workflow.

1

Booking

Capture the customer order and submit it for the configured review.

Typical owner: Order Booker / Sales
3

Approval

Approve, reject or return the order for rework according to company policy.

Typical owner: Assigned Approver
4

Stock Reservation

Reserve the stock for the approved order.

Typical owner: Warehouse
5

Warehouse Dispatch

Prepare the dispatch and record the transport handoff.

Typical owner: Warehouse Admin
6

Transport

Assign the delivery to an individual driver or rider.

Typical owner: Transport Admin

Owner labels show the agreed operating flow; actual assignment, branch limits and approvals remain company-configured.

Expertise & module responsibilities

Workspaces connected to this role.

Each module shows what it manages, its process, information in and the records it hands off.

Administration · In development

Branch Management

Connect each branch, its manager, supervisors and departments to the company workspace with clearly assigned access.

Module responsibilities & availability

  • Branch directory and company-to-branch structureIn development
  • Branch Manager and Supervisor assignments with explicit responsibilitiesIn development
  • Branch-scoped HR, CNC, Accounts, Warehouse and Transport workspacesIn development
  • Sales teams, order bookers and assigned riders connected to their branchIn development
  • Branch-level workflow visibility and authorized exception escalationIn development
  • Company-wide oversight only for users assigned the relevant cross-branch rightsIn development
Process, inputs & handoffs

Process

  • Define the company and its branches
  • Assign the Branch Manager, supervisors and department teams
  • Set record visibility and approval rights for each branch
  • Follow orders, stock, dispatch and delivery within the assigned scope
  • Escalate exceptions and review authorized branch summaries

Information received

  • Company and branch structure
  • Employee and department assignments
  • Configured access and approval policies
  • Branch orders, stock and delivery records

Records or handoffs produced

  • Branch workspace and responsibility map
  • Department handoffs with branch context
  • Authorized branch summaries and exception queues

Open full module details →

Operations · In development

Sales Management

Show how a customer order moves from the sales team into approval and fulfilment.

Module responsibilities & availability

  • Customer ManagementReported Developed

    Maintain assigned customers and their authorized business context.

  • Sales Quotations (Multiple Revisions)Reported Developed

    Keep quotation revisions and their approval history.

  • Quotation ApprovalReported Developed

    Route the chosen quotation revision to the assigned approver.

  • Sales OrdersReported Developed

    Turn an approved customer request into a controlled order.

  • Delivery ManagementReported Developed

    Connect the order to warehouse dispatch and transport handoffs.

  • Sales Invoicing (Issue / Cancel / Audit)Reported Developed

    Manage invoice lifecycle through assigned issue/cancellation rights and audit.

  • Customer ReturnsReported Developed

    Route eligible returns through the required warehouse and finance review.

  • Sales Reports & AnalyticsReported Developed

    Review assigned team, customer and order activity.

  • Export to PDF / ExcelReported Developed

    Provide permitted sales reports/documents in their appropriate export formats.

  • Integration with Warehouse & AccountsReported Developed

    Carry source-linked stock and financial handoffs across departments.

  • Configurable sales responsibilities across region and branch teamsPreviously documented scope

    Retained from the earlier FieldPro scope; release availability is reviewed separately.

  • Customer and order-booking contextPreviously documented scope

    Retained from the earlier FieldPro scope; release availability is reviewed separately.

  • Approval handoff before fulfilmentPreviously documented scope

    Retained from the earlier FieldPro scope; release availability is reviewed separately.

  • Order visibility across assigned sales rolesPreviously documented scope

    Retained from the earlier FieldPro scope; release availability is reviewed separately.

Process, inputs & handoffs

Process

  • Book customer order
  • Submit for approval
  • Follow stock reservation
  • Track dispatch and delivery handoff

Information received

  • Customer request
  • Booked order

Records or handoffs produced

  • Approval request
  • Order fulfilment status

Open full module details →

Operations · In development

Warehouse & Stock

Connect approved orders with stock reservation, warehouse preparation and a traceable dispatch handoff.

Module responsibilities & availability

  • Multiple Warehouses & LocationsReported Partial

    Keep stock records tied to their company warehouse and location.

  • Stock In / OutReported Partial

    Record authorized inventory movements and source references.

  • Goods Receipt (Local & Import)Reported Partial

    Receive goods against the relevant local or import record.

  • Delivery / DispatchReported Partial

    Prepare and confirm authorized stock dispatch.

  • Stock TransferReported Partial

    Move inventory between permitted locations with traceability.

  • Stock AdjustmentReported Partial

    Require an approved reason and audit for inventory corrections.

  • Batch & Serial Number TrackingReported Partial

    Trace goods using assigned batch or serial identifiers.

  • Expiry Date ManagementReported Partial

    Track applicable product expiry dates and exceptions.

  • Stock Reports & ValuationReported Partial

    Review balances and valuation using configured costing rules.

  • Integration with Sales, Purchase & ProductionReported Partial

    Link stock handoffs only where the operating workflow is enabled.

  • Approved-order handoffPreviously documented scope

    Retained from the earlier FieldPro scope; release availability is reviewed separately.

  • Stock reservation stagePreviously documented scope

    Retained from the earlier FieldPro scope; release availability is reviewed separately.

  • Warehouse dispatch coordinationPreviously documented scope

    Retained from the earlier FieldPro scope; release availability is reviewed separately.

  • Links between booked orders, stock and transportPreviously documented scope

    Retained from the earlier FieldPro scope; release availability is reviewed separately.

Process, inputs & handoffs

Process

  • Receive approved order
  • Reserve stock
  • Prepare warehouse dispatch
  • Hand over to transport

Information received

  • Approved order
  • Available stock information

Records or handoffs produced

  • Reservation record
  • Dispatch handoff

Open full module details →

Operations · In development

Transport & Dispatch

Make the movement from warehouse dispatch to individual driver or rider assignment understandable.

Module responsibilities & availability

  • Warehouse-to-transport handoffIn development
  • Individual driver and rider assignmentIn development
  • Delivery progress and exception coordinationIn development
  • Accounts handoff after delivery reviewIn development
Process, inputs & handoffs

Process

  • Receive dispatch handoff
  • Assign driver or rider
  • Coordinate delivery
  • Review completion or exception

Information received

  • Dispatch details
  • Authorized delivery assignment

Records or handoffs produced

  • Transport assignment
  • Delivery status

Open full module details →

Control · Source workflows added · broader automation planned

Approvals & Workflow Automation

Make approval ownership explicit, including sequential reviews, escalation and reject/rework paths.

Module responsibilities & availability

  • Configurable sequential approvalsPlanned expansion

    Previously documented product scope; release availability is assessed separately.

  • Escalation and assigned notificationsPlanned expansion

    Previously documented product scope; release availability is assessed separately.

  • Reject and rework pathsPlanned expansion

    Previously documented product scope; release availability is assessed separately.

  • Separation of duties and restrictions on self-approvalPlanned expansion

    Previously documented product scope; release availability is assessed separately.

  • Manager approval and rework workspaceSource present · live validation pending

    The source manager dashboard supports review, follow-up, independent decisions, eligible closure and rejected-item rework for recovery-security alert reviews.

  • Searchable paginated approval queueSource present · live validation pending

    Filter by status, decision and manager, search text and browse 50 records per page in the source approval-review queue.

  • Atomic bulk follow-upSource present · live validation pending

    Assigned managers can add a follow-up to at most 25 eligible reviews together. This does not bulk-approve, reject or close them.

  • Department workload and safe reassignmentSource present · live validation pending

    Inspect advisory same-department workloads, choose an eligible active manager and reassign only open unreviewed items with a reason and history.

  • Company approval SLA and internal escalationSource present · live validation pending

    Monitor overdue review work and issue scheduled, company-scoped internal reminders using configured policy.

  • Independent audit and CSV reportingSource present · live validation pending

    View decision/rework history, verify the recorded audit chain and export bounded formula-neutralized reports within company permissions.

Process, inputs & handoffs

Process

  • Create request
  • Route to assigned approver
  • Approve, reject or return for rework
  • Complete authorized handoff

Information received

  • Request and supporting records
  • Approval policy

Records or handoffs produced

  • Decision history
  • Authorized next action

Open full module details →

Insights · In development

Reports & Analytics

Review company and department dashboards, operational reports, financial summaries and permitted exports with source-linked metrics.

Module responsibilities & availability

  • Company & Department DashboardsReported Partial

    Present summaries only within the viewer’s authorized scope.

  • Sales, Purchase, Stock ReportsReported Partial

    Review operational source-linked summaries and exceptions.

  • Financial ReportsReported Partial

    Reconcile finance summaries to the underlying ledger.

  • Import / Export ReportsReported Partial

    Review configured trade movement and transaction summaries.

  • Shipment Status ReportsReported Partial

    Follow available milestone and carrier-status information.

  • Collection & Aging ReportsReported Partial

    Review open balances, due dates and recorded follow-up.

  • Profitability & Cost AnalysisReported Partial

    Analyze permitted sales and reconciled cost information.

  • Custom Reports & FiltersReported Partial

    Apply permitted report fields, scope and saved filters.

  • Export to PDF / ExcelReported Partial

    Enable the format suitable for the particular authorized report.

  • Management KPI DashboardReported Partial

    Summarize defined metrics with traceable source records.

  • Approval and manager workload reportsSource present · live validation pending

    Company-scoped approval filters, manager analytics, department workloads and bounded CSV reports are present in source.

  • SLA and notification performanceSource present · live validation pending

    Thirty-day department notice and escalation summaries distinguish generated notices from confirmed external delivery.

  • Operational health trendsSource present · live validation pending

    Seven-day worker run/failure trends summarize global operational telemetry without exposing other tenants’ approval records.

  • Department incident and reviewer accountabilitySource present · live validation pending

    Health incidents can be manually mapped to a company department. Department counts and the separate 30-day reviewer decision summary have explicit windows and overlap limits.

Process, inputs & handoffs

Process

  • Select authorized report and scope
  • Apply allowed filters
  • Review source-linked metrics
  • Investigate exceptions
  • Export in the permitted report format

Information received

  • Scoped business records
  • Metric definition
  • Report permissions

Records or handoffs produced

  • Dashboard/report
  • Exception view
  • Permitted export

Open full module details →

Control · In development

Document Center

Keep business documents, templates, versions and approvals inside the departments and workflows that require them.

Module responsibilities & availability

  • Department-wise Document StorageReported Partial

    Limit document categories and access to the departments that need them.

  • Upload, View, DownloadReported Partial

    Use authorized file handling for the linked business record.

  • Print / Save as PDFReported Partial

    Provide a print/PDF option where the specific document type supports it.

  • Document TemplatesReported Partial

    Enable the right templates for the relevant department and workflow.

  • Version HistoryReported Partial

    Retain the document version associated with an approval or change.

  • Document Approval WorkflowReported Partial

    Route the chosen version to assigned reviewers.

  • Audit TrailReported Partial

    Track sensitive document access and lifecycle actions.

  • Search & FiltersReported Partial

    Find authorized files by their record and metadata.

  • CSV ExportReported Partial

    Export permitted document-list metadata when the workflow requires it.

  • Integration with All ModulesReported Partial

    Attach supported documents contextually; no universal document menu or format grant.

  • Connected Office Mail file governanceRelated source scope · full document integration pending

    Private Office Mail attachment storage, hold/review and recovery workflows are documented in their own modules. They do not implement versioning or governance for every Document Center record.

Process, inputs & handoffs

Process

  • Open the linked business workflow
  • Choose an allowed document type
  • Upload or prepare the relevant version
  • Route required approval
  • Retain permitted access and export history

Information received

  • Business-record context
  • Allowed template/file type
  • Department permission

Records or handoffs produced

  • Versioned document
  • Approval and access history
  • Context-appropriate print or export

Open full module details →

Workplace · Source present · live validation pending

Internal Office Mail

Give employees an internal company inbox for direct and department messages, with controlled attachments and personal read status.

Module responsibilities & availability

  • Employee inbox and sent messagesSource present · live validation pending

    Company-scoped employee-to-employee messages, message detail, sent history and personal archive are present in source. Recipients are company users, not public email addresses.

  • Department message routingSource present · live validation pending

    An active department member can send to up to 100 other active members. Department delivery is recorded as one database transaction.

  • Personal notifications and read statusSource present · live validation pending

    Internal notices identify new messages and uploaded attachments. Users can mark only their own notices read; this does not establish mobile push delivery.

  • Private attachment upload and downloadSource present · live validation pending

    Sender upload supports PDF, PNG, JPEG and plain text up to 5 MiB. Private storage, randomized keys, SHA-256 checks and authorized downloads are in source.

  • Attachment lifecycle controlsSource present · live validation pending

    Retention previews, legal holds, configured company quotas and independent cleanup review connect to the dedicated governance workspace.

  • Separate from public domain emailSource present · live validation pending

    Office Mail stays inside the company database. It does not use SMTP/IMAP or create a company-domain mailbox.

Process, inputs & handoffs

Process

  • Choose a colleague or permitted department
  • Write the internal message
  • Attach an allowed file using private storage
  • Recipient opens the inbox and reviews the notice
  • Archive personal messages or route follow-up

Information received

  • Authenticated company user
  • Recipient or department membership
  • Subject and message
  • Optional permitted attachment

Records or handoffs produced

  • Internal message and recipient records
  • Read/archive state
  • Attachment checksum and private metadata
  • In-app notice and audit record

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Workplace · Source present · live validation pending

Internal Messenger

Organize company chat in member-controlled threads, with incremental message polling and personal read cursors.

Module responsibilities & availability

  • Company-scoped chat threadsSource present · live validation pending

    Thread creation, membership checks and text message records are present in the cumulative communications source.

  • Member-only message accessSource present · live validation pending

    Thread participation and company identity determine which messages an authenticated user can access.

  • Incremental pollingSource present · live validation pending

    Fetch up to 100 messages newer than the caller cursor from threads they belong to. Polling is distinct from WebSockets or background push.

  • Monotonic read cursorSource present · live validation pending

    A thread member can advance their own read position. This is not a delivery confirmation or a read receipt for every participant.

  • Realtime media and pushIntegration required

    Realtime push, voice/video transport and mobile background delivery require separate infrastructure and validation.

Process, inputs & handoffs

Process

  • Create or join an authorized thread
  • Send a text message
  • Poll for newer member-visible messages
  • Advance personal read position

Information received

  • Authenticated company identity
  • Thread membership
  • Text message and cursor

Records or handoffs produced

  • Thread message history
  • Incremental results
  • Personal read position

Open full module details →

Control · Source present · live validation pending

Security Incidents & Accountability

Turn recovery-download security events into reviewed incidents, assigned department responses and independent manager decisions.

Module responsibilities & availability

  • Recovery access security dashboardSource present · live validation pending

    Company-scoped recent events and failure counters cover recovery grant creation, redemption and integrity failures without exposing tokens or file paths.

  • Independent security reviewSource present · live validation pending

    Open a review for a company user and require another reviewer to close it. The source also provides temporary manual recovery-download restrictions.

  • Incident acknowledgment and resolutionSource present · live validation pending

    Escalate an open review to an incident. The opener cannot acknowledge or resolve their own incident; the independent acknowledging admin records the resolution.

  • Severity-based SLA policiesSource present · live validation pending

    Company policy controls acknowledgment and resolution targets. Assignment validates active company and department membership.

  • Five-level internal escalationSource present · live validation pending

    A scheduled worker routes overdue assigned incidents through configured active department members at levels 1–5. It records internal notices and dispatch history.

  • Recipient escalation responsesSource present · live validation pending

    A designated recipient records one response note per dispatch. An escalation response is distinct from resolving the incident.

  • Unanswered-response accountabilitySource present · live validation pending

    Per-level response targets, overdue response alerts and bounded 30-day department performance reports are present in source.

  • Manager follow-up and independent decisionsSource present · live validation pending

    Formal active department managers receive follow-ups. A different authorized manager decides approval or rejection before permitted closure.

  • Rejected review reworkSource present · live validation pending

    Reopen an eligible rejected review with a reason, preserve prior decisions and resubmit for independent review.

  • Authenticated manager workspaceSource present · live validation pending

    The manager dashboard exposes permitted review, follow-up, decision, close, rework, notice-read and export controls.

  • Chained audit history and CSVSource present · live validation pending

    New decision/rework actions write chained audit entries; tenant-scoped CSV neutralizes spreadsheet formulas. The chain is not externally anchored and cannot defeat a privileged database rewrite.

Process, inputs & handoffs

Process

  • Inspect scoped security events
  • Open and independently review the issue
  • Assign the incident and response targets
  • Route overdue response internally
  • Review manager follow-up
  • Independently decide, rework or close

Information received

  • Recovery security event and review
  • Severity and company SLA policy
  • Active department membership
  • Response notes and manager decision

Records or handoffs produced

  • Incident and assignment history
  • Internal escalation dispatches
  • Manager decision and rework history
  • Bounded accountability reports and audit export

Open full module details →

Control · Source present · live validation pending

SLA Operations & Worker Health

Monitor overdue approvals, scheduled-job health and assigned operational incidents, then track resolution review and department accountability.

Module responsibilities & availability

  • SLA operations dashboardSource present · live validation pending

    An authenticated operations workspace combines personal approval notices, company escalation analytics and sanitized worker telemetry.

  • Personal notice filtersSource present · live validation pending

    Filter personal in-app notices by read/unread state and type. Mark-all-read affects only the current user.

  • Company approval SLA policySource present · live validation pending

    A company can configure an approval threshold of 1–720 hours. The worker uses company policy unless an operator explicitly overrides it.

  • Scheduled internal remindersSource present · live validation pending

    Open reviews remind their assigned manager; reviewed items awaiting decision notify other eligible independent managers. No automatic approval or reassignment occurs.

  • Worker run and sanitized failure historySource present · live validation pending

    Successful executed runs and qualifying failures are recorded. Early startup errors, process kills and failed log writes may not be recorded.

  • Company health rules and seven-day trendsSource present · live validation pending

    Configure a stale threshold of 15–1440 minutes and failure warnings. Run/failure trends are global operational metadata, not other companies’ business records.

  • Scheduled health events and admin inboxSource present · live validation pending

    A separate health-monitor job opens deduplicated warning events, records recovery and creates internal notices for authorized active company administrators.

  • Human acknowledgment historySource present · live validation pending

    Record who responded to a warning and their note. Acknowledgment does not clear a warning, repair a worker or replay a job.

  • Health response SLA and incident reportSource present · live validation pending

    Configure a 5–1440 minute response target and view a bounded 30-day report based on first acknowledgment during each event lifetime. Historical records use the current policy.

  • Manual incident assignment, resolve and reopenSource present · live validation pending

    Assign an active company user, require a resolution note and enforce supported state transitions. Manual response state stays separate from observed worker recovery.

  • Recipient-only assignment inboxSource present · live validation pending

    Assignment changes and eligible resolve/reopen actions create in-app notices for the assigned active user. Repeated unchanged assignment does not generate another assignment notice.

  • Independent resolution approvalSource present · live validation pending

    A permitted reviewer can approve a resolved incident or reject it with a reason. Self-review is denied; rejection returns the manual workflow to investigation.

  • Explicit supervisor review permissionSource present · live validation pending

    Health resolution review requires a separately granted health.incidents.review permission. Existing supervisors are not granted this automatically; dashboard access still uses company.update.

  • Department incident mapping and accountabilitySource present · live validation pending

    Assign an incident to a department in the same company and report investigating, resolved and historical approval/rejection counts. Assignment is manual; approved/rejected counts can overlap after resubmission.

  • Reviewer and department reportingSource present · live validation pending

    Reviewer decisions have a 30-day summary. The separate department mapping report is bounded and is not represented as a mutually exclusive completion percentage.

  • Independent uptime monitoringDeployment / integration required

    A stopped health-monitor job cannot report its own outage. Cron setup and independent uptime monitoring are deployment work.

Process, inputs & handoffs

Process

  • Configure company SLA and health thresholds
  • Schedule approval and health workers
  • Inspect notices, telemetry and open events
  • Assign an incident owner and department
  • Record investigation and resolution
  • Obtain independent resolution review
  • Follow department and reviewer accountability

Information received

  • Approval review age and company policy
  • Sanitized worker execution records
  • Health warning and acknowledgment
  • Assignee, department and resolution note
  • Separately granted reviewer permission

Records or handoffs produced

  • Internal reminder and escalation records
  • Worker-health events and response report
  • Assignment and recipient notice history
  • Resolution-review decisions
  • Department and reviewer summaries

Open full module details →

Role permissions and assigned module responsibilities are set by the company.
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Connect your workflow.

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