Credit Review
Check assigned customer exposure; proceed, hold or route an exception under company credit policy. An order-booker sees status only.
Typical owner: CNC / Authorized Credit ApproverRole profile / Credit & Collection department
CNC — Credit & Collection
The department between HR and Accounts in the FieldPro role directory: customer credit review, assigned invoice collections and payment submissions for Accounts review.
Role accountabilities
What this role is responsible for.
- Review customer credit accounts, payment terms and assigned credit-review requests.
- Work assigned collection cases by outstanding balance, due date and next follow-up.
- Record calls, visits, promises to pay, disputes and escalations with a dated timeline.
- Submit payment amount, method and external reference for independent Accounts review.
- Follow the case through reconciliation and authorized posting; keep reported payment separate from confirmed accounting receipt.
- Manage permitted receipts, allocation, deposits, handover, daily closing, route outcomes, targets, promises, disputes and consent-aware follow-ups.
- Work only within assigned company, branch and department scope.
- Send each record to the next authorized owner; decisions and approvals follow company policy.
What this role can access—and what needs a separate grant.
- Scope customer, invoice and collection-case access to the assigned company, branch and collector/customer responsibilities.
- Assign credit-limit changes, account suspension, credit release and write-off authority explicitly; record who decided and when.
- Keep collector submission, Accounts review and ledger posting as separately authorized actions. A submitter must not approve their own submission.
- A reported payment is not a posted receipt. Approved review must precede authorized, source-linked general-ledger posting.
- Protect customer references and collection notes from unrelated staff; audit sensitive changes and exports. Salary and unrelated tenant records remain outside this role.
These are FieldPro security requirements and intended permission boundaries. Actual enforcement depends on implementation, company policy and release validation.
Operational sequence
Where this role enters the workflow.
Approval
Approve, reject or return the order for rework according to company policy.
Typical owner: Assigned ApproverAccounts
Review the business and delivery handoff for the authorized accounting action.
Typical owner: Accounts DepartmentOwner labels show the agreed operating flow; actual assignment, branch limits and approvals remain company-configured.
Expertise & module responsibilities
Workspaces connected to this role.
Each module shows what it manages, its process, information in and the records it hands off.
CNC — Credit & Collection
Manage customer credit accounts, assigned collection cases, follow-up history and payment submissions, with a controlled handoff to Accounts.
Module responsibilities & availability
- Customer Credit LimitsReported Developed
Review configured limits and customer exposure with assigned approval authority.
- Outstanding ReceivablesReported Developed
Follow unpaid invoices and outstanding balances in the assigned scope.
- Collection Planning & TargetsReported Developed
Assign collection follow-ups and review target progress.
- Payment ReceiptsReported Developed
Submit payment details for Accounts verification and authorized posting.
- Aging ReportsReported Developed
Group outstanding invoices by due-date/aging context.
- Collection Reminders (Email/WhatsApp)Reported Developed
Send permitted reminders using configured communication providers.
- Dispute & AdjustmentReported Developed
Track customer disputes and route adjustments to the authorized approver.
- Collector PerformanceReported Developed
Review assigned collector activity and recorded collection outcomes.
- CNC DashboardReported Developed
Bring credit reviews, follow-ups, disputes and payment submissions together.
- Customer credit accounts with credit limit, payment terms and approval recordPreviously documented scope
Retained from the earlier FieldPro scope; release availability is reviewed separately.
- Credit-account lifecycle: pending, approved, suspended or closedPreviously documented scope
Retained from the earlier FieldPro scope; release availability is reviewed separately.
- Customer exposure review before the configured order approvalPreviously documented scope
Retained from the earlier FieldPro scope; release availability is reviewed separately.
- Invoice collection cases with outstanding amount, due date and assigned collectorPreviously documented scope
Retained from the earlier FieldPro scope; release availability is reviewed separately.
- Collection lifecycle: open, promise, disputed, settled or written offPreviously documented scope
Retained from the earlier FieldPro scope; release availability is reviewed separately.
- Case timeline for calls, visits, promises, disputes, notes, escalation and reported paymentPreviously documented scope
Retained from the earlier FieldPro scope; release availability is reviewed separately.
- Follow-up queue, promised amount/date and due-invoice aging contextPreviously documented scope
Retained from the earlier FieldPro scope; release availability is reviewed separately.
- Cash, bank, cheque or other payment submissions with external referencePreviously documented scope
Retained from the earlier FieldPro scope; release availability is reviewed separately.
- Separate payment review: pending, approved, rejected, then authorized posting linked to the general ledgerPreviously documented scope
Retained from the earlier FieldPro scope; release availability is reviewed separately.
- Receipt submission and independent reviewSource present · live validation pending
Create a customer receipt, submit it, and require a different authorized reviewer to approve or reject. Rejection requires a reason.
- Approved-receipt allocationSource present · live validation pending
Allocate only approved receipts to the same customer and currency, with remaining receipt/invoice balance checks and a CNC subledger entry.
- Customer receivables and CNC subledgerSource present · live validation pending
Record invoice due dates and currency, then inspect a customer ledger and currency-grouped balances. This is not a completed general-ledger integration.
- Credit notes and allocation reversalsSource present · live validation pending
Submit adjustment requests and post the source adjustment only after independent authorized review.
- Bank deposits and statement matchingSource present · live validation pending
Record company bank metadata, review deposits independently, import statement lines and manually match eligible approved deposits. This does not initiate a bank transfer.
- Bank reconciliation exception queueSource present · live validation pending
Inspect stale pending deposits, unmatched statement lines and approved deposits awaiting a match.
- Collector cash handoverSource present · live validation pending
The receipt collector can submit a bounded handover against their approved receipt. A different authorized reviewer verifies or rejects it.
- Collector daily closingSource present · live validation pending
Compare approved receipts with verified handovers by collector, date and currency; require an explanation for shortage/excess and independent review.
- Field collection routes and visit outcomesSource present · live validation pending
Plan collector routes, record visits and allow the assigned collector to complete or mark no-contact. Optional submitted coordinates are not independently verified device GPS.
- Recovery targets and provisional performanceSource present · live validation pending
Set period/currency targets and compare approved receipt amounts. These figures do not prove bank-settled recovery; visit performance is a separate count.
- Incentive proposals and independent approvalSource present · live validation pending
Configure basis-point plans, calculate eligible claim proposals and route claims to independent review. Approval is not payroll payment.
- Promise-to-pay and dispute workflowsSource present · live validation pending
Record promises, fulfillment/break/cancel states, disputes, escalation and resolution. Forecast summary is descriptive, not predictive AI.
- Collection follow-up queueSource present · live validation pending
Schedule follow-ups, complete/cancel tasks, generate reminder records and review a supervisor queue.
- Communication templates and campaignsSource present · live validation pending
Record templates, campaign approval, planned communication history and manually reported outcomes. A manual status is not provider-verified delivery.
- Customer consent and opt-outSource present · live validation pending
Store purpose/channel preferences with change history and cancel queued notices when consent is withdrawn.
- Notification queue and controlled recoverySource present · live validation pending
Use consent checks, idempotency keys, attempts, dead-letter records and independently reviewed recovery requests in the notification foundation.
- Provider adapter and webhook foundationSource foundation · provider integration pending
Provider configuration, secret rotation and signed-event/replay handling exist in source. Dry-run workers and standalone outbound adapters are not a verified live send pipeline.
Process, inputs & handoffs
Process
- Review the customer credit account and payment terms
- Check exposure and route the order through the configured approval policy
- Assign the due-invoice collection case and next follow-up
- Record the call, visit, promise, dispute or escalation in the case timeline
- Submit payment amount, method and external reference for review
- Accounts reviews and reconciles the submission before authorized ledger posting
- Update the collection case after the verified accounting outcome
Information received
- Company-scoped customer and invoice records
- Credit-limit approval and payment terms
- Outstanding amount and invoice due date
- Assigned collector, follow-up date and customer response
- Payment amount, method and external reference
Records or handoffs produced
- Credit-account approval and status history
- Assigned case and next-follow-up queue
- Dated collection-event timeline
- Payment submission and separate review outcome
- Authorized ledger reference and reconciled case outcome
Approvals & Workflow Automation
Make approval ownership explicit, including sequential reviews, escalation and reject/rework paths.
Module responsibilities & availability
- Configurable sequential approvalsPlanned expansion
Previously documented product scope; release availability is assessed separately.
- Escalation and assigned notificationsPlanned expansion
Previously documented product scope; release availability is assessed separately.
- Reject and rework pathsPlanned expansion
Previously documented product scope; release availability is assessed separately.
- Separation of duties and restrictions on self-approvalPlanned expansion
Previously documented product scope; release availability is assessed separately.
- Manager approval and rework workspaceSource present · live validation pending
The source manager dashboard supports review, follow-up, independent decisions, eligible closure and rejected-item rework for recovery-security alert reviews.
- Searchable paginated approval queueSource present · live validation pending
Filter by status, decision and manager, search text and browse 50 records per page in the source approval-review queue.
- Atomic bulk follow-upSource present · live validation pending
Assigned managers can add a follow-up to at most 25 eligible reviews together. This does not bulk-approve, reject or close them.
- Department workload and safe reassignmentSource present · live validation pending
Inspect advisory same-department workloads, choose an eligible active manager and reassign only open unreviewed items with a reason and history.
- Company approval SLA and internal escalationSource present · live validation pending
Monitor overdue review work and issue scheduled, company-scoped internal reminders using configured policy.
- Independent audit and CSV reportingSource present · live validation pending
View decision/rework history, verify the recorded audit chain and export bounded formula-neutralized reports within company permissions.
Process, inputs & handoffs
Process
- Create request
- Route to assigned approver
- Approve, reject or return for rework
- Complete authorized handoff
Information received
- Request and supporting records
- Approval policy
Records or handoffs produced
- Decision history
- Authorized next action
Accounts & Finance
Bring the financial handoff into view, linking approved purchases, reviewed deliveries and payroll information with authorized accounting work.
Module responsibilities & availability
- Chart of AccountsReported Partial (Integration Pending)
Organize the company ledger accounts and their authorized use.
- Journal EntriesReported Partial (Integration Pending)
Record and review source-linked accounting entries.
- Accounts Payable & ReceivableReported Partial (Integration Pending)
Track supplier obligations and customer balances.
- Bank ManagementReported Partial (Integration Pending)
Maintain authorized bank-account and reconciliation context.
- Payments & ReceiptsReported Partial (Integration Pending)
Review payment/receipt records with controlled accounting posting.
- Multi-Currency SupportReported Partial (Integration Pending)
Apply configured currencies, rates and accounting treatment.
- Financial Reports (P&L, Balance Sheet)Reported Partial (Integration Pending)
Produce reports that reconcile to the underlying ledger.
- Budgeting & Cost ControlReported Partial (Integration Pending)
Compare permitted budgets and costs within assigned responsibility.
- Tax Management (Country-wise)Reported Partial (Integration Pending)
Use configured jurisdiction-specific tax profiles and maintained rules.
- Integration with Sales, Purchase & PayrollReported Partial (Integration Pending)
Reconcile business handoffs before treating integration as complete.
- Finance ownership and authorized record accessPreviously documented scope
Retained from the earlier FieldPro scope; release availability is reviewed separately.
- Delivery-to-accounts handoffPreviously documented scope
Retained from the earlier FieldPro scope; release availability is reviewed separately.
- Payroll and procurement connectionsPreviously documented scope
Retained from the earlier FieldPro scope; release availability is reviewed separately.
- Source-linked financial reporting directionPreviously documented scope
Retained from the earlier FieldPro scope; release availability is reviewed separately.
Process, inputs & handoffs
Process
- Receive approved business record
- Review financial details
- Record authorized accounting action
- Reconcile and report
Information received
- Approved business records
- Reviewed delivery and payroll information
Records or handoffs produced
- Accounting records
- Financial reports and follow-up
Branch Management
Connect each branch, its manager, supervisors and departments to the company workspace with clearly assigned access.
Module responsibilities & availability
- Branch directory and company-to-branch structureIn development
- Branch Manager and Supervisor assignments with explicit responsibilitiesIn development
- Branch-scoped HR, CNC, Accounts, Warehouse and Transport workspacesIn development
- Sales teams, order bookers and assigned riders connected to their branchIn development
- Branch-level workflow visibility and authorized exception escalationIn development
- Company-wide oversight only for users assigned the relevant cross-branch rightsIn development
Process, inputs & handoffs
Process
- Define the company and its branches
- Assign the Branch Manager, supervisors and department teams
- Set record visibility and approval rights for each branch
- Follow orders, stock, dispatch and delivery within the assigned scope
- Escalate exceptions and review authorized branch summaries
Information received
- Company and branch structure
- Employee and department assignments
- Configured access and approval policies
- Branch orders, stock and delivery records
Records or handoffs produced
- Branch workspace and responsibility map
- Department handoffs with branch context
- Authorized branch summaries and exception queues
Push-to-Talk & Field Communication
Give authorized field teams company-scoped communication channels, transmit permissions and a controlled turn to speak.
Module responsibilities & availability
- Channel administration and permissionsSource added
Channel listing, members, creation, grant and revoke are recorded in the source batch; active company context is required.
- One speaker at a timeSource added
Company/channel speaking-turn controls use a 15-second lease and a holder-only release.
- Rider channel selectorSource scaffold
Initial Flutter sign-in, secure token storage and read-only channel selection exist. Role mapping and platform project generation remain pending.
- Live voice audioPlanned / integration required
Microphone capture, an independently authorized media service and live audio delivery remain to be implemented.
- Supervisor, sales, delivery and collection app coveragePlanned
PTT is intended across these field apps; a separate finished implementation for each is not established.
- Local offline communicationPlanned / hardware dependent
Bluetooth or Wi-Fi Direct has local range; no 1–2 km or long-distance offline voice capability is claimed.
Process, inputs & handoffs
Process
- Select an authorized company
- Open a granted channel
- Check transmit permission and acquire a speaking turn
- Send voice through the configured media service when available
- Release the turn and clear company state on sign-out
Information received
- Authorized company membership
- Channel grant and transmit rights
- Configured media infrastructure
Records or handoffs produced
- Permitted channel list
- Speaking-turn state
- Voice capability readiness status
Reports & Analytics
Review company and department dashboards, operational reports, financial summaries and permitted exports with source-linked metrics.
Module responsibilities & availability
- Company & Department DashboardsReported Partial
Present summaries only within the viewer’s authorized scope.
- Sales, Purchase, Stock ReportsReported Partial
Review operational source-linked summaries and exceptions.
- Financial ReportsReported Partial
Reconcile finance summaries to the underlying ledger.
- Import / Export ReportsReported Partial
Review configured trade movement and transaction summaries.
- Shipment Status ReportsReported Partial
Follow available milestone and carrier-status information.
- Collection & Aging ReportsReported Partial
Review open balances, due dates and recorded follow-up.
- Profitability & Cost AnalysisReported Partial
Analyze permitted sales and reconciled cost information.
- Custom Reports & FiltersReported Partial
Apply permitted report fields, scope and saved filters.
- Export to PDF / ExcelReported Partial
Enable the format suitable for the particular authorized report.
- Management KPI DashboardReported Partial
Summarize defined metrics with traceable source records.
- Approval and manager workload reportsSource present · live validation pending
Company-scoped approval filters, manager analytics, department workloads and bounded CSV reports are present in source.
- SLA and notification performanceSource present · live validation pending
Thirty-day department notice and escalation summaries distinguish generated notices from confirmed external delivery.
- Operational health trendsSource present · live validation pending
Seven-day worker run/failure trends summarize global operational telemetry without exposing other tenants’ approval records.
- Department incident and reviewer accountabilitySource present · live validation pending
Health incidents can be manually mapped to a company department. Department counts and the separate 30-day reviewer decision summary have explicit windows and overlap limits.
Process, inputs & handoffs
Process
- Select authorized report and scope
- Apply allowed filters
- Review source-linked metrics
- Investigate exceptions
- Export in the permitted report format
Information received
- Scoped business records
- Metric definition
- Report permissions
Records or handoffs produced
- Dashboard/report
- Exception view
- Permitted export
Document Center
Keep business documents, templates, versions and approvals inside the departments and workflows that require them.
Module responsibilities & availability
- Department-wise Document StorageReported Partial
Limit document categories and access to the departments that need them.
- Upload, View, DownloadReported Partial
Use authorized file handling for the linked business record.
- Print / Save as PDFReported Partial
Provide a print/PDF option where the specific document type supports it.
- Document TemplatesReported Partial
Enable the right templates for the relevant department and workflow.
- Version HistoryReported Partial
Retain the document version associated with an approval or change.
- Document Approval WorkflowReported Partial
Route the chosen version to assigned reviewers.
- Audit TrailReported Partial
Track sensitive document access and lifecycle actions.
- Search & FiltersReported Partial
Find authorized files by their record and metadata.
- CSV ExportReported Partial
Export permitted document-list metadata when the workflow requires it.
- Integration with All ModulesReported Partial
Attach supported documents contextually; no universal document menu or format grant.
- Connected Office Mail file governanceRelated source scope · full document integration pending
Private Office Mail attachment storage, hold/review and recovery workflows are documented in their own modules. They do not implement versioning or governance for every Document Center record.
Process, inputs & handoffs
Process
- Open the linked business workflow
- Choose an allowed document type
- Upload or prepare the relevant version
- Route required approval
- Retain permitted access and export history
Information received
- Business-record context
- Allowed template/file type
- Department permission
Records or handoffs produced
- Versioned document
- Approval and access history
- Context-appropriate print or export
Mobile & API Access
Explain role-based mobile work, manager approvals, notifications and the roadmap for supported API/provider connections.
Module responsibilities & availability
- Responsive Web DesignReported Planned
Adapt authorized workspaces to supported screen sizes.
- Mobile-friendly InterfaceReported Planned
Prioritize tasks and forms relevant to mobile users.
- Employee Self Service (ESS)Reported Planned
Provide employee-specific requests and published information.
- Manager ApprovalsReported Planned
Expose only assigned approval work with applicable limits.
- Real-time NotificationsReported Planned
Plan configured delivery channels and permission-aware routing.
- API Integration (Future)Reported Planned
Publish supported authorized integration interfaces as they are implemented.
- Third-party Services (Shipping, Customs)Reported Planned
Connect authorized providers and retain source/update context.
- Email / WhatsApp AlertsReported Planned
Deliver configured business messages through approved providers.
- Mobile App (Roadmap)Reported Planned
Build and release role applications separately for their target platforms.
- Field Operations SupportReported Planned
Connect assigned rider, sales, collection and supervisor tasks.
Process, inputs & handoffs
Process
- Sign in and select authorized company
- Open the assigned role workflow
- Submit the permitted action
- Receive configured status updates
- Sync or integrate through supported interfaces
Information received
- Authorized session
- Assigned workflow
- Configured device/provider connection
Records or handoffs produced
- Role-specific mobile action
- Notification state
- Supported integration handoff
Internal Office Mail
Give employees an internal company inbox for direct and department messages, with controlled attachments and personal read status.
Module responsibilities & availability
- Employee inbox and sent messagesSource present · live validation pending
Company-scoped employee-to-employee messages, message detail, sent history and personal archive are present in source. Recipients are company users, not public email addresses.
- Department message routingSource present · live validation pending
An active department member can send to up to 100 other active members. Department delivery is recorded as one database transaction.
- Personal notifications and read statusSource present · live validation pending
Internal notices identify new messages and uploaded attachments. Users can mark only their own notices read; this does not establish mobile push delivery.
- Private attachment upload and downloadSource present · live validation pending
Sender upload supports PDF, PNG, JPEG and plain text up to 5 MiB. Private storage, randomized keys, SHA-256 checks and authorized downloads are in source.
- Attachment lifecycle controlsSource present · live validation pending
Retention previews, legal holds, configured company quotas and independent cleanup review connect to the dedicated governance workspace.
- Separate from public domain emailSource present · live validation pending
Office Mail stays inside the company database. It does not use SMTP/IMAP or create a company-domain mailbox.
Process, inputs & handoffs
Process
- Choose a colleague or permitted department
- Write the internal message
- Attach an allowed file using private storage
- Recipient opens the inbox and reviews the notice
- Archive personal messages or route follow-up
Information received
- Authenticated company user
- Recipient or department membership
- Subject and message
- Optional permitted attachment
Records or handoffs produced
- Internal message and recipient records
- Read/archive state
- Attachment checksum and private metadata
- In-app notice and audit record
Internal Messenger
Organize company chat in member-controlled threads, with incremental message polling and personal read cursors.
Module responsibilities & availability
- Company-scoped chat threadsSource present · live validation pending
Thread creation, membership checks and text message records are present in the cumulative communications source.
- Member-only message accessSource present · live validation pending
Thread participation and company identity determine which messages an authenticated user can access.
- Incremental pollingSource present · live validation pending
Fetch up to 100 messages newer than the caller cursor from threads they belong to. Polling is distinct from WebSockets or background push.
- Monotonic read cursorSource present · live validation pending
A thread member can advance their own read position. This is not a delivery confirmation or a read receipt for every participant.
- Realtime media and pushIntegration required
Realtime push, voice/video transport and mobile background delivery require separate infrastructure and validation.
Process, inputs & handoffs
Process
- Create or join an authorized thread
- Send a text message
- Poll for newer member-visible messages
- Advance personal read position
Information received
- Authenticated company identity
- Thread membership
- Text message and cursor
Records or handoffs produced
- Thread message history
- Incremental results
- Personal read position
CNC refers here to the Credit & Collection department. Its data model is drafted; these responsibilities and safeguards describe the intended workflow, subject to implementation and release validation.
Start with your businessMap your teams.
Map your teams.
Connect your workflow.
Explore the departments and handoffs that match your operation, then prepare a product enquiry around your company structure.