Role profile / Configurable chain

Sales & Order Booking Teams

Region Manager, Branch Manager, RSM, Sales Manager, Manager, Team Leader, BDO and Order Booker, with company-defined responsibilities.

Role accountabilities

What this role is responsible for.

  • Region Manager, Branch Manager, RSM, Sales Manager, Manager, Team Leader, BDO and Order Booker, with company-defined responsibilities.
  • Work only within assigned company, branch and department scope.
  • Send each record to the next authorized owner; decisions and approvals follow company policy.
Security & data safeguards

What this role can access—and what needs a separate grant.

  • Use least-privilege access; scope records by assigned company, branch and team.
  • Require separate authorization for sensitive approvals, exports and administration.

These are FieldPro security requirements and intended permission boundaries.

Operational sequence

Where this role enters the workflow.

1

Booking

Capture the customer order and submit it for the configured review.

Typical owner: Order Booker / Sales
3

Approval

Approve, reject or return the order for rework according to company policy.

Typical owner: Assigned Approver
4

Stock Reservation

Reserve the stock for the approved order.

Typical owner: Warehouse
5

Warehouse Dispatch

Prepare the dispatch and record the transport handoff.

Typical owner: Warehouse Admin

Each company sets its own owners, branch limits and approvals.

Expertise & module responsibilities

Workspaces connected to this role.

Each module shows what it manages, its process, information in and the records it hands off.

Operations

Sales Management

Show how a customer order moves from the sales team into approval and fulfilment.

Module responsibilities & availability

  • Customer ManagementAvailable

    Maintain assigned customers and their authorized business context.

  • Sales Quotations (Multiple Revisions)Available

    Keep quotation revisions and their approval history.

  • Quotation ApprovalAvailable

    Route the chosen quotation revision to the assigned approver.

  • Sales OrdersAvailable

    Turn an approved customer request into a controlled order.

  • Delivery ManagementAvailable

    Connect the order to warehouse dispatch and transport handoffs.

  • Sales Invoicing (Issue / Cancel / Audit)Available

    Manage invoice lifecycle through assigned issue/cancellation rights and audit.

  • Customer ReturnsAvailable

    Route eligible returns through the required warehouse and finance review.

  • Sales Reports & AnalyticsAvailable

    Review assigned team, customer and order activity.

  • Export to PDF / ExcelAvailable

    Provide permitted sales reports/documents in their appropriate export formats.

  • Integration with Warehouse & AccountsAvailable

    Carry source-linked stock and financial handoffs across departments.

  • Configurable sales responsibilities across region and branch teamsAvailable
  • Customer and order-booking contextAvailable
  • Approval handoff before fulfilmentAvailable
  • Order visibility across assigned sales rolesAvailable
Process, inputs & handoffs

Process

  • Book customer order
  • Submit for approval
  • Follow stock reservation
  • Track dispatch and delivery handoff

Information received

  • Customer request
  • Booked order

Records or handoffs produced

  • Approval request
  • Order fulfilment status

Open full module details →

Operations

Warehouse & Stock

Connect approved orders with stock reservation, warehouse preparation and a traceable dispatch handoff.

Module responsibilities & availability

  • Multiple Warehouses & LocationsAvailable

    Keep stock records tied to their company warehouse and location.

  • Stock In / OutAvailable

    Record authorized inventory movements and source references.

  • Goods Receipt (Local & Import)Available

    Receive goods against the relevant local or import record.

  • Delivery / DispatchAvailable

    Prepare and confirm authorized stock dispatch.

  • Stock TransferAvailable

    Move inventory between permitted locations with traceability.

  • Stock AdjustmentAvailable

    Require an approved reason and audit for inventory corrections.

  • Batch & Serial Number TrackingAvailable

    Trace goods using assigned batch or serial identifiers.

  • Expiry Date ManagementAvailable

    Track applicable product expiry dates and exceptions.

  • Stock Reports & ValuationAvailable

    Review balances and valuation using configured costing rules.

  • Integration with Sales, Purchase & ProductionAvailable

    Link stock handoffs only where the operating workflow is enabled.

  • Approved-order handoffAvailable
  • Stock reservation stageAvailable
  • Warehouse dispatch coordinationAvailable
  • Links between booked orders, stock and transportAvailable
Process, inputs & handoffs

Process

  • Receive approved order
  • Reserve stock
  • Prepare warehouse dispatch
  • Hand over to transport

Information received

  • Approved order
  • Available stock information

Records or handoffs produced

  • Reservation record
  • Dispatch handoff

Open full module details →

Control

Approvals & Workflow Automation

Make approval ownership explicit, including sequential reviews, escalation and reject/rework paths.

Module responsibilities & availability

  • Configurable sequential approvalsComing soon
  • Escalation and assigned notificationsAvailable
  • Reject and rework pathsComing soon
  • Separation of duties and restrictions on self-approvalComing soon
  • Manager approval and rework workspaceAvailable

    The source manager dashboard supports review, follow-up, independent decisions, eligible closure and rejected-item rework for recovery-security alert reviews.

  • Searchable paginated approval queueAvailable

    Filter by status, decision and manager, search text and browse 50 records per page in the source approval-review queue.

  • Atomic bulk follow-upAvailable

    Assigned managers can add a follow-up to at most 25 eligible reviews together. This does not bulk-approve, reject or close them.

  • Department workload and safe reassignmentAvailable

    Inspect advisory same-department workloads, choose an eligible active manager and reassign only open unreviewed items with a reason and history.

  • Company approval SLA and internal escalationAvailable

    Monitor overdue review work and issue scheduled, company-scoped internal reminders using configured policy.

  • Independent audit and CSV reportingAvailable

    View decision/rework history, verify the recorded audit chain and export bounded formula-neutralized reports within company permissions.

Process, inputs & handoffs

Process

  • Create request
  • Route to assigned approver
  • Approve, reject or return for rework
  • Complete authorized handoff

Information received

  • Request and supporting records
  • Approval policy

Records or handoffs produced

  • Decision history
  • Authorized next action

Open full module details →

Administration

Branch Management

Connect each branch, its manager, supervisors and departments to the company workspace with clearly assigned access.

Module responsibilities & availability

  • Branch directory and company-to-branch structureAvailable
  • Branch Manager and Supervisor assignments with explicit responsibilitiesAvailable
  • Branch-scoped HR, CNC, Accounts, Warehouse and Transport workspacesAvailable
  • Sales teams, order bookers and assigned riders connected to their branchAvailable
  • Branch-level workflow visibility and authorized exception escalationAvailable
  • Company-wide oversight only for users assigned the relevant cross-branch rightsAvailable
Process, inputs & handoffs

Process

  • Define the company and its branches
  • Assign the Branch Manager, supervisors and department teams
  • Set record visibility and approval rights for each branch
  • Follow orders, stock, dispatch and delivery within the assigned scope
  • Escalate exceptions and review authorized branch summaries

Information received

  • Company and branch structure
  • Employee and department assignments
  • Configured access and approval policies
  • Branch orders, stock and delivery records

Records or handoffs produced

  • Branch workspace and responsibility map
  • Department handoffs with branch context
  • Authorized branch summaries and exception queues

Open full module details →

Communication

Push-to-Talk & Field Communication

Give authorized field teams company-scoped communication channels, transmit permissions and a controlled turn to speak.

Module responsibilities & availability

  • Channel administration and permissionsAvailable

    Channel listing, members, creation, grant and revoke are recorded in the source batch; active company context is required.

  • One speaker at a timeAvailable

    Company/channel speaking-turn controls use a 15-second lease and a holder-only release.

  • Rider channel selectorComing soon

    Initial Flutter sign-in, secure token storage and read-only channel selection exist.

  • Live voice audioRequires provider setup

    Microphone capture, an independently authorized media service and live audio delivery remain to be implemented.

  • Supervisor, sales, delivery and collection app coverageAvailable
  • Local offline communicationRequires provider setup
Process, inputs & handoffs

Process

  • Select an authorized company
  • Open a granted channel
  • Check transmit permission and acquire a speaking turn
  • Send voice through the configured media service when available
  • Release the turn and clear company state on sign-out

Information received

  • Authorized company membership
  • Channel grant and transmit rights
  • Configured media infrastructure

Records or handoffs produced

  • Permitted channel list
  • Speaking-turn state
  • Voice capability readiness status

Open full module details →

Control

Document Center

Keep business documents, templates, versions and approvals inside the departments and workflows that require them.

Module responsibilities & availability

  • Department-wise Document StorageAvailable

    Limit document categories and access to the departments that need them.

  • Upload, View, DownloadAvailable

    Use authorized file handling for the linked business record.

  • Print / Save as PDFAvailable

    Provide a print/PDF option where the specific document type supports it.

  • Document TemplatesAvailable

    Enable the right templates for the relevant department and workflow.

  • Version HistoryAvailable

    Retain the document version associated with an approval or change.

  • Document Approval WorkflowAvailable

    Route the chosen version to assigned reviewers.

  • Audit TrailAvailable

    Track sensitive document access and lifecycle actions.

  • Search & FiltersAvailable

    Find authorized files by their record and metadata.

  • CSV ExportAvailable

    Export permitted document-list metadata when the workflow requires it.

  • Integration with All ModulesAvailable

    Attach supported documents contextually; no universal document menu or format grant.

  • Connected Office Mail file governanceAvailable

    Private Office Mail attachment storage, hold/review and recovery workflows are documented in their own modules. They do not implement versioning or governance for every Document Center record.

Process, inputs & handoffs

Process

  • Open the linked business workflow
  • Choose an allowed document type
  • Upload or prepare the relevant version
  • Route required approval
  • Retain permitted access and export history

Information received

  • Business-record context
  • Allowed template/file type
  • Department permission

Records or handoffs produced

  • Versioned document
  • Approval and access history
  • Context-appropriate print or export

Open full module details →

Insights

Reports & Analytics

Review company and department dashboards, operational reports, financial summaries and permitted exports with source-linked metrics.

Module responsibilities & availability

  • Company & Department DashboardsAvailable

    Present summaries only within the viewer’s authorized scope.

  • Sales, Purchase, Stock ReportsAvailable

    Review operational source-linked summaries and exceptions.

  • Financial ReportsAvailable

    Reconcile finance summaries to the underlying ledger.

  • Import / Export ReportsAvailable

    Review configured trade movement and transaction summaries.

  • Shipment Status ReportsAvailable

    Follow available milestone and carrier-status information.

  • Collection & Aging ReportsAvailable

    Review open balances, due dates and recorded follow-up.

  • Profitability & Cost AnalysisAvailable

    Analyze permitted sales and reconciled cost information.

  • Custom Reports & FiltersAvailable

    Apply permitted report fields, scope and saved filters.

  • Export to PDF / ExcelAvailable

    Enable the format suitable for the particular authorized report.

  • Management KPI DashboardAvailable

    Summarize defined metrics with traceable source records.

  • Approval and manager workload reportsAvailable
  • SLA and notification performanceAvailable

    Thirty-day department notice and escalation summaries distinguish generated notices from confirmed external delivery.

  • Operational health trendsAvailable

    Seven-day worker run/failure trends summarize global operational telemetry without exposing other tenants’ approval records.

  • Department incident and reviewer accountabilityAvailable

    Health incidents can be manually mapped to a company department. Department counts and the separate 30-day reviewer decision summary have explicit windows and overlap limits.

Process, inputs & handoffs

Process

  • Select authorized report and scope
  • Apply allowed filters
  • Review source-linked metrics
  • Investigate exceptions
  • Export in the permitted report format

Information received

  • Scoped business records
  • Metric definition
  • Report permissions

Records or handoffs produced

  • Dashboard/report
  • Exception view
  • Permitted export

Open full module details →

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