Control

SLA Operations & Worker Health

Monitor overdue approvals, scheduled-job health and assigned operational incidents, then track resolution review and department accountability.

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Company Super AdminAssigned Department ManagersExplicitly Authorized SupervisorsIT Operations

What it is designed to manage

SLA operations dashboard
Personal notice filters
Company approval SLA policy
Scheduled internal reminders
Worker run and sanitized failure history
Company health rules and seven-day trends
Scheduled health events and admin inbox
Human acknowledgment history
Health response SLA and incident report
Manual incident assignment, resolve and reopen
Recipient-only assignment inbox
Independent resolution approval
Explicit supervisor review permission
Department incident mapping and accountability
Reviewer and department reporting
Independent uptime monitoring

Features

Everything included in this module.

SLA operations dashboardAvailable
An authenticated operations workspace combines personal approval notices, company escalation analytics and sanitized worker telemetry.
Personal notice filtersAvailable
Filter personal in-app notices by read/unread state and type. Mark-all-read affects only the current user.
Company approval SLA policyAvailable
A company can configure an approval threshold of 1–720 hours. The worker uses company policy unless an operator explicitly overrides it.
Scheduled internal remindersAvailable
Open reviews remind their assigned manager; reviewed items awaiting decision notify other eligible independent managers. No automatic approval or reassignment occurs.
Worker run and sanitized failure historyAvailable
Successful executed runs and qualifying failures are recorded. Early startup errors, process kills and failed log writes may not be recorded.
Company health rules and seven-day trendsAvailable
Configure a stale threshold of 15–1440 minutes and failure warnings. Run/failure trends are global operational metadata, not other companies’ business records.
Scheduled health events and admin inboxAvailable
A separate health-monitor job opens deduplicated warning events, records recovery and creates internal notices for authorized active company administrators.
Human acknowledgment historyAvailable
Record who responded to a warning and their note. Acknowledgment does not clear a warning, repair a worker or replay a job.
Health response SLA and incident reportAvailable
Configure a 5–1440 minute response target and view a bounded 30-day report based on first acknowledgment during each event lifetime. Historical records use the current policy.
Manual incident assignment, resolve and reopenAvailable
Assign an active company user, require a resolution note and enforce supported state transitions. Manual response state stays separate from observed worker recovery.
Recipient-only assignment inboxAvailable
Assignment changes and eligible resolve/reopen actions create in-app notices for the assigned active user. Repeated unchanged assignment does not generate another assignment notice.
Independent resolution approvalAvailable
A permitted reviewer can approve a resolved incident or reject it with a reason. Self-review is denied; rejection returns the manual workflow to investigation.
Explicit supervisor review permissionAvailable
Health resolution review requires a separately granted health.incidents.review permission. Existing supervisors are not granted this automatically; dashboard access still uses company.update.
Department incident mapping and accountabilityAvailable
Assign an incident to a department in the same company and report investigating, resolved and historical approval/rejection counts. Assignment is manual; approved/rejected counts can overlap after resubmission.
Reviewer and department reportingAvailable
Reviewer decisions have a 30-day summary. The separate department mapping report is bounded and is not represented as a mutually exclusive completion percentage.
Independent uptime monitoringRequires provider setup
A stopped health-monitor job cannot report its own outage. Cron setup and independent uptime monitoring are deployment work.

Permissions & security requirements.

Operational dashboard access uses company.update; a supervisor title alone is insufficient.
Health resolution POST additionally requires health.incidents.review and prevents self-review.
Departments, users and events are validated within the company. Global telemetry is separate from tenant business data.
Manual resolution or approval never changes the monitored worker-health status.