Control

Security Incidents & Accountability

Turn recovery-download security events into reviewed incidents, assigned department responses and independent manager decisions.

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Company Super AdminActive Department MembersFormal Department ManagersIndependent Approver

What it is designed to manage

Recovery access security dashboard
Independent security review
Incident acknowledgment and resolution
Severity-based SLA policies
Five-level internal escalation
Recipient escalation responses
Unanswered-response accountability
Manager follow-up and independent decisions
Rejected review rework
Authenticated manager workspace
Chained audit history and CSV

FieldPro Security Incidents & Accountability

Features

Everything included in this module.

Recovery access security dashboardAvailable
Company-scoped recent events and failure counters cover recovery grant creation, redemption and integrity failures without exposing tokens or file paths.
Independent security reviewAvailable
Open a review for a company user and require another reviewer to close it. The source also provides temporary manual recovery-download restrictions.
Incident acknowledgment and resolutionAvailable
Escalate an open review to an incident. The opener cannot acknowledge or resolve their own incident; the independent acknowledging admin records the resolution.
Severity-based SLA policiesAvailable
Company policy controls acknowledgment and resolution targets. Assignment validates active company and department membership.
Five-level internal escalationAvailable
A scheduled worker routes overdue assigned incidents through configured active department members at levels 1–5. It records internal notices and dispatch history.
Recipient escalation responsesAvailable
A designated recipient records one response note per dispatch. An escalation response is distinct from resolving the incident.
Unanswered-response accountabilityAvailable
Manager follow-up and independent decisionsAvailable
Formal active department managers receive follow-ups. A different authorized manager decides approval or rejection before permitted closure.
Rejected review reworkAvailable
Reopen an eligible rejected review with a reason, preserve prior decisions and resubmit for independent review.
Authenticated manager workspaceAvailable
The manager dashboard exposes permitted review, follow-up, decision, close, rework, notice-read and export controls.
Chained audit history and CSVAvailable
New decision/rework actions write chained audit entries; tenant-scoped CSV neutralizes spreadsheet formulas. The chain is not externally anchored and cannot defeat a privileged database rewrite.

Permissions & security requirements.

Company scope and explicit permissions apply to every incident action.
Review and decision duties are separated in the corresponding source workflows.
Manual restrictions affect recovery grants only; they do not disable the entire employee account.