Application / Assigned team

Supervisor App

Review assigned team progress and raise operational issues with the responsible department.

Get the app

Open Supervisor App now.

Sign in with your company account to open the Supervisor workspace. Install FieldPro on your phone for check-ins, notifications and offline use.

  • Android — Chrome → Install app
  • iPhone — Safari → Share → Add to Home Screen
  • Windows & Mac — install icon in the address bar

Each person only sees the records their company, branch and role allow.

Browse all applications →

Connected application capabilities.

Features inside this application workspace.

Capabilities remain subject to assigned rights.

Branch Management
  • Branch directory and company-to-branch structureAvailable
  • Branch Manager and Supervisor assignments with explicit responsibilitiesAvailable
  • Branch-scoped HR, CNC, Accounts, Warehouse and Transport workspacesAvailable
  • Sales teams, order bookers and assigned riders connected to their branchAvailable
  • Branch-level workflow visibility and authorized exception escalationAvailable
  • Company-wide oversight only for users assigned the relevant cross-branch rightsAvailable
Approvals & Workflow Automation
  • Configurable sequential approvalsComing soon
  • Escalation and assigned notificationsAvailable
  • Reject and rework pathsComing soon
  • Separation of duties and restrictions on self-approvalComing soon
  • Manager approval and rework workspaceAvailable

    The source manager dashboard supports review, follow-up, independent decisions, eligible closure and rejected-item rework for recovery-security alert reviews.

  • Searchable paginated approval queueAvailable

    Filter by status, decision and manager, search text and browse 50 records per page in the source approval-review queue.

  • Atomic bulk follow-upAvailable

    Assigned managers can add a follow-up to at most 25 eligible reviews together. This does not bulk-approve, reject or close them.

  • Department workload and safe reassignmentAvailable

    Inspect advisory same-department workloads, choose an eligible active manager and reassign only open unreviewed items with a reason and history.

  • Company approval SLA and internal escalationAvailable

    Monitor overdue review work and issue scheduled, company-scoped internal reminders using configured policy.

  • Independent audit and CSV reportingAvailable

    View decision/rework history, verify the recorded audit chain and export bounded formula-neutralized reports within company permissions.

Push-to-Talk & Field Communication
  • Channel administration and permissionsAvailable

    Channel listing, members, creation, grant and revoke are recorded in the source batch; active company context is required.

  • One speaker at a timeAvailable

    Company/channel speaking-turn controls use a 15-second lease and a holder-only release.

  • Rider channel selectorComing soon

    Initial Flutter sign-in, secure token storage and read-only channel selection exist.

  • Live voice audioRequires provider setup

    Microphone capture, an independently authorized media service and live audio delivery remain to be implemented.

  • Supervisor, sales, delivery and collection app coverageAvailable
  • Local offline communicationRequires provider setup
Emergency, SOS & Muster
  • Incident and database inboxAvailable

    Incident creation queues recipient-specific inbox entries for eligible active company admins and supervisors.

  • Supervisor emergency permissionsAvailable

    Separate view/respond/muster grants and revocation; acknowledgement and resolution require response permission.

  • Muster / headcountAvailable
  • Five-minute escalation workerRequires provider setup

    CLI worker queues eligible open non-drill incidents, with duplicate prevention and transaction locking. Cron activation remains pending.

  • Emergency dashboard and pollingAvailable

    Company inbox and incident details refresh every 30 seconds while visible; stale warnings and last-check time are displayed.

  • Push, SMS, siren and external dispatchRequires provider setup

    These delivery channels are not implemented; database polling is a best-effort status view.

CNC — Credit & Collection
  • Customer Credit LimitsAvailable

    Review configured limits and customer exposure with assigned approval authority.

  • Outstanding ReceivablesAvailable

    Follow unpaid invoices and outstanding balances in the assigned scope.

  • Collection Planning & TargetsAvailable

    Assign collection follow-ups and review target progress.

  • Payment ReceiptsAvailable

    Submit payment details for Accounts verification and authorized posting.

  • Aging ReportsAvailable

    Group outstanding invoices by due-date/aging context.

  • Collection Reminders (Email/WhatsApp)Available

    Send permitted reminders using configured communication providers.

  • Dispute & AdjustmentAvailable

    Track customer disputes and route adjustments to the authorized approver.

  • Collector PerformanceAvailable

    Review assigned collector activity and recorded collection outcomes.

  • CNC DashboardAvailable

    Bring credit reviews, follow-ups, disputes and payment submissions together.

  • Customer credit accounts with credit limit, payment terms and approval recordAvailable
  • Credit-account lifecycle: pending, approved, suspended or closedAvailable
  • Customer exposure review before the configured order approvalAvailable
  • Invoice collection cases with outstanding amount, due date and assigned collectorAvailable
  • Collection lifecycle: open, promise, disputed, settled or written offAvailable
  • Case timeline for calls, visits, promises, disputes, notes, escalation and reported paymentAvailable
  • Follow-up queue, promised amount/date and due-invoice aging contextAvailable
  • Cash, bank, cheque or other payment submissions with external referenceAvailable
  • Separate payment review: pending, approved, rejected, then authorized posting linked to the general ledgerAvailable
  • Receipt submission and independent reviewAvailable

    Create a customer receipt, submit it, and require a different authorized reviewer to approve or reject. Rejection requires a reason.

  • Approved-receipt allocationAvailable

    Allocate only approved receipts to the same customer and currency, with remaining receipt/invoice balance checks and a CNC subledger entry.

  • Customer receivables and CNC subledgerAvailable

    Record invoice due dates and currency, then inspect a customer ledger and currency-grouped balances. This is not a completed general-ledger integration.

  • Credit notes and allocation reversalsAvailable

    Submit adjustment requests and post the source adjustment only after independent authorized review.

  • Bank deposits and statement matchingAvailable

    Record company bank metadata, review deposits independently, import statement lines and manually match eligible approved deposits. This does not initiate a bank transfer.

  • Bank reconciliation exception queueAvailable

    Inspect stale pending deposits, unmatched statement lines and approved deposits awaiting a match.

  • Collector cash handoverAvailable

    The receipt collector can submit a bounded handover against their approved receipt. A different authorized reviewer verifies or rejects it.

  • Collector daily closingAvailable

    Compare approved receipts with verified handovers by collector, date and currency; require an explanation for shortage/excess and independent review.

  • Field collection routes and visit outcomesAvailable

    Plan collector routes, record visits and allow the assigned collector to complete or mark no-contact. Optional submitted coordinates are not independently verified device GPS.

  • Recovery targets and provisional performanceAvailable

    Set period/currency targets and compare approved receipt amounts. These figures do not prove bank-settled recovery; visit performance is a separate count.

  • Incentive proposals and independent approvalAvailable

    Configure basis-point plans, calculate eligible claim proposals and route claims to independent review. Approval is not payroll payment.

  • Promise-to-pay and dispute workflowsAvailable

    Record promises, fulfillment/break/cancel states, disputes, escalation and resolution. Forecast summary is descriptive, not predictive AI.

  • Collection follow-up queueAvailable

    Schedule follow-ups, complete/cancel tasks, generate reminder records and review a supervisor queue.

  • Communication templates and campaignsAvailable

    Record templates, campaign approval, planned communication history and manually reported outcomes. A manual status is not provider-verified delivery.

  • Customer consent and opt-outAvailable

    Store purpose/channel preferences with change history and cancel queued notices when consent is withdrawn.

  • Notification queue and controlled recoveryAvailable

    Use consent checks, idempotency keys, attempts, dead-letter records and independently reviewed recovery requests in the notification foundation.

  • Provider adapter and webhook foundationRequires provider setup
Internal Office Mail
  • Employee inbox and sent messagesAvailable

    Recipients are company users, not public email addresses.

  • Department message routingAvailable

    An active department member can send to up to 100 other active members. Department delivery is recorded as one database transaction.

  • Personal notifications and read statusAvailable

    Internal notices identify new messages and uploaded attachments.

  • Private attachment upload and downloadAvailable

    Sender upload supports PDF, PNG, JPEG and plain text up to 5 MiB.

  • Attachment lifecycle controlsAvailable

    Retention previews, legal holds, configured company quotas and independent cleanup review connect to the dedicated governance workspace.

  • Separate from public domain emailAvailable

    Office Mail stays inside the company database. It does not use SMTP/IMAP or create a company-domain mailbox.

Security Incidents & Accountability
  • Recovery access security dashboardAvailable

    Company-scoped recent events and failure counters cover recovery grant creation, redemption and integrity failures without exposing tokens or file paths.

  • Independent security reviewAvailable

    Open a review for a company user and require another reviewer to close it. The source also provides temporary manual recovery-download restrictions.

  • Incident acknowledgment and resolutionAvailable

    Escalate an open review to an incident. The opener cannot acknowledge or resolve their own incident; the independent acknowledging admin records the resolution.

  • Severity-based SLA policiesAvailable

    Company policy controls acknowledgment and resolution targets. Assignment validates active company and department membership.

  • Five-level internal escalationAvailable

    A scheduled worker routes overdue assigned incidents through configured active department members at levels 1–5. It records internal notices and dispatch history.

  • Recipient escalation responsesAvailable

    A designated recipient records one response note per dispatch. An escalation response is distinct from resolving the incident.

  • Unanswered-response accountabilityAvailable
  • Manager follow-up and independent decisionsAvailable

    Formal active department managers receive follow-ups. A different authorized manager decides approval or rejection before permitted closure.

  • Rejected review reworkAvailable

    Reopen an eligible rejected review with a reason, preserve prior decisions and resubmit for independent review.

  • Authenticated manager workspaceAvailable

    The manager dashboard exposes permitted review, follow-up, decision, close, rework, notice-read and export controls.

  • Chained audit history and CSVAvailable

    New decision/rework actions write chained audit entries; tenant-scoped CSV neutralizes spreadsheet formulas. The chain is not externally anchored and cannot defeat a privileged database rewrite.

SLA Operations & Worker Health
  • SLA operations dashboardAvailable

    An authenticated operations workspace combines personal approval notices, company escalation analytics and sanitized worker telemetry.

  • Personal notice filtersAvailable

    Filter personal in-app notices by read/unread state and type. Mark-all-read affects only the current user.

  • Company approval SLA policyAvailable

    A company can configure an approval threshold of 1–720 hours. The worker uses company policy unless an operator explicitly overrides it.

  • Scheduled internal remindersAvailable

    Open reviews remind their assigned manager; reviewed items awaiting decision notify other eligible independent managers. No automatic approval or reassignment occurs.

  • Worker run and sanitized failure historyAvailable

    Successful executed runs and qualifying failures are recorded. Early startup errors, process kills and failed log writes may not be recorded.

  • Company health rules and seven-day trendsAvailable

    Configure a stale threshold of 15–1440 minutes and failure warnings. Run/failure trends are global operational metadata, not other companies’ business records.

  • Scheduled health events and admin inboxAvailable

    A separate health-monitor job opens deduplicated warning events, records recovery and creates internal notices for authorized active company administrators.

  • Human acknowledgment historyAvailable

    Record who responded to a warning and their note. Acknowledgment does not clear a warning, repair a worker or replay a job.

  • Health response SLA and incident reportAvailable

    Configure a 5–1440 minute response target and view a bounded 30-day report based on first acknowledgment during each event lifetime. Historical records use the current policy.

  • Manual incident assignment, resolve and reopenAvailable

    Assign an active company user, require a resolution note and enforce supported state transitions. Manual response state stays separate from observed worker recovery.

  • Recipient-only assignment inboxAvailable

    Assignment changes and eligible resolve/reopen actions create in-app notices for the assigned active user. Repeated unchanged assignment does not generate another assignment notice.

  • Independent resolution approvalAvailable

    A permitted reviewer can approve a resolved incident or reject it with a reason. Self-review is denied; rejection returns the manual workflow to investigation.

  • Explicit supervisor review permissionAvailable

    Health resolution review requires a separately granted health.incidents.review permission. Existing supervisors are not granted this automatically; dashboard access still uses company.update.

  • Department incident mapping and accountabilityAvailable

    Assign an incident to a department in the same company and report investigating, resolved and historical approval/rejection counts. Assignment is manual; approved/rejected counts can overlap after resubmission.

  • Reviewer and department reportingAvailable

    Reviewer decisions have a 30-day summary. The separate department mapping report is bounded and is not represented as a mutually exclusive completion percentage.

  • Independent uptime monitoringRequires provider setup

    A stopped health-monitor job cannot report its own outage. Cron setup and independent uptime monitoring are deployment work.

Share this pageWhatsAppFacebookLinkedInXEmail

Try FieldPro today

Register your company, choose your services and run every department — online or on the mobile app.