Role profile / Company

Super Admin / Owner

Company administration, granular permissions, delegated responsibilities and controlled approval policies.

Role accountabilities

What this role is responsible for.

  • Configure company users, role assignments, branch scope and approval policies. Review company-level operational summaries.
  • When assigned formal department-manager authority, follow up on eligible reviews, use independent decisions and preserve rejected-item rework history.
  • Inspect authorized SLA, assignment and department accountability reports; workload suggestions do not automatically reassign work.
  • Work only within assigned company, branch and department scope.
  • Send each record to the next authorized owner; decisions and approvals follow company policy.
Security & data safeguards

What this role can access—and what needs a separate grant.

  • Company boundary applies; cannot access other tenants. Require separate approval for sensitive self-approval, payroll publication and payment initiation; audit permission changes and exports.
  • These source incident/approval dashboards currently require company.update in addition to applicable manager checks. A manager or branch title alone does not grant dashboard access.

These are FieldPro security requirements and intended permission boundaries. Actual enforcement depends on implementation, company policy and release validation.

Operational sequence

Where this role enters the workflow.

3

Approval

Approve, reject or return the order for rework according to company policy.

Typical owner: Assigned Approver

Owner labels show the agreed operating flow; actual assignment, branch limits and approvals remain company-configured.

Expertise & module responsibilities

Workspaces connected to this role.

Each module shows what it manages, its process, information in and the records it hands off.

Administration · In development

Super Admin & Company Setup

Set up companies, branches and the responsibilities that keep business data in the right hands.

Module responsibilities & availability

  • Multi-Company ManagementReported Developed (Core)

    Manage separately authorized companies inside the customer portfolio.

  • Branches / Offices / LocationsReported Developed (Core)

    Connect each operating location to its company and assigned managers.

  • Users, Roles & PermissionsReported Developed (Core)

    Assign view, create, edit, approve, export and administration rights explicitly.

  • Department ConfigurationReported Developed (Core)

    Define which teams own requests, records and approvals.

  • System Settings & PreferencesReported Developed (Core)

    Keep business configuration tied to the selected company.

  • Activity Logs & Audit TrailReported Developed (Core)

    Review important changes and the responsible actor.

  • Data Backup & RestoreReported Developed (Core)

    Protect company data with authorized backup and recovery procedures.

  • Email / SMS / WhatsApp SettingsReported Developed (Core)

    Configure the relevant provider and company notification identity.

  • Security & Two-Factor AuthenticationReported Developed (Core)

    Scope authentication and sensitive account controls to authorized users.

  • Custom Fields & WorkflowsReported Developed (Core)

    Configure business-specific fields and approval paths.

  • Company and branch structureIn development
  • Granular view, create, edit, approve, delete, export and manage permissionsIn development
  • Explicit, audited authorization for support accessIn development
  • Company-scoped records and shared servicesIn development
  • List and revoke employee invitationsSource added

    Company/account-scoped invitation listing and pending-invite revocation require active Customer Super Admin authorization.

  • Invite-based registration foundationSource added / incomplete

    Invitation-token validation creates an inactive account; verification must precede membership, role access or login.

  • Verified employee activationPlanned / integration required

    Email delivery and mailbox-control verification, abuse controls and registration page remain pending.

  • Employee invitation listing and pending-invite revocationPreviously documented scope

    Retained from the earlier FieldPro scope; release availability is reviewed separately.

  • Invite-based inactive account registration foundationPreviously documented scope

    Retained from the earlier FieldPro scope; release availability is reviewed separately.

Process, inputs & handoffs

Process

  • Provision company
  • Define branch structure
  • Assign department roles
  • Review access

Information received

  • Company structure
  • Authorized administrators

Records or handoffs produced

  • Company workspace
  • Role and permission matrix

Open full module details →

Control · Source workflows added · broader automation planned

Approvals & Workflow Automation

Make approval ownership explicit, including sequential reviews, escalation and reject/rework paths.

Module responsibilities & availability

  • Configurable sequential approvalsPlanned expansion

    Previously documented product scope; release availability is assessed separately.

  • Escalation and assigned notificationsPlanned expansion

    Previously documented product scope; release availability is assessed separately.

  • Reject and rework pathsPlanned expansion

    Previously documented product scope; release availability is assessed separately.

  • Separation of duties and restrictions on self-approvalPlanned expansion

    Previously documented product scope; release availability is assessed separately.

  • Manager approval and rework workspaceSource present · live validation pending

    The source manager dashboard supports review, follow-up, independent decisions, eligible closure and rejected-item rework for recovery-security alert reviews.

  • Searchable paginated approval queueSource present · live validation pending

    Filter by status, decision and manager, search text and browse 50 records per page in the source approval-review queue.

  • Atomic bulk follow-upSource present · live validation pending

    Assigned managers can add a follow-up to at most 25 eligible reviews together. This does not bulk-approve, reject or close them.

  • Department workload and safe reassignmentSource present · live validation pending

    Inspect advisory same-department workloads, choose an eligible active manager and reassign only open unreviewed items with a reason and history.

  • Company approval SLA and internal escalationSource present · live validation pending

    Monitor overdue review work and issue scheduled, company-scoped internal reminders using configured policy.

  • Independent audit and CSV reportingSource present · live validation pending

    View decision/rework history, verify the recorded audit chain and export bounded formula-neutralized reports within company permissions.

Process, inputs & handoffs

Process

  • Create request
  • Route to assigned approver
  • Approve, reject or return for rework
  • Complete authorized handoff

Information received

  • Request and supporting records
  • Approval policy

Records or handoffs produced

  • Decision history
  • Authorized next action

Open full module details →

Control · Planned expansion

CEO Command Center

Give authorized leadership a company-scoped view of sales, finance, stock, HR and fleet information.

Module responsibilities & availability

  • Tenant, date and authorization filtersPlanned expansion
  • Cross-department reporting scopePlanned expansion
  • Source-linked figuresPlanned expansion
  • Delegated read-only executive accessPlanned expansion
Process, inputs & handoffs

Process

  • Choose authorized company scope
  • Select reporting period
  • Review department indicators
  • Open the source records

Information received

  • Authorized module records
  • Reporting filters

Records or handoffs produced

  • Leadership overview
  • Source-linked indicators

Open full module details →

Administration · In development

Branch Management

Connect each branch, its manager, supervisors and departments to the company workspace with clearly assigned access.

Module responsibilities & availability

  • Branch directory and company-to-branch structureIn development
  • Branch Manager and Supervisor assignments with explicit responsibilitiesIn development
  • Branch-scoped HR, CNC, Accounts, Warehouse and Transport workspacesIn development
  • Sales teams, order bookers and assigned riders connected to their branchIn development
  • Branch-level workflow visibility and authorized exception escalationIn development
  • Company-wide oversight only for users assigned the relevant cross-branch rightsIn development
Process, inputs & handoffs

Process

  • Define the company and its branches
  • Assign the Branch Manager, supervisors and department teams
  • Set record visibility and approval rights for each branch
  • Follow orders, stock, dispatch and delivery within the assigned scope
  • Escalate exceptions and review authorized branch summaries

Information received

  • Company and branch structure
  • Employee and department assignments
  • Configured access and approval policies
  • Branch orders, stock and delivery records

Records or handoffs produced

  • Branch workspace and responsibility map
  • Department handoffs with branch context
  • Authorized branch summaries and exception queues

Open full module details →

Administration · Planned expansion

Company Portfolio & Branding

Let the Customer Super Admin manage each company identity separately: logo, business name, contacts and company-specific email setup.

Module responsibilities & availability

  • Per-company logo, name and contactsPlanned / scope agreed

    Customer Super Admin manages the identity for each company separately; completed implementation is not established here.

  • Company email identityPlanned / integration required

    Use company-specific incoming/outgoing identity and the authorized company-mail setup.

  • Company isolation and auditPlanned / security requirement

    Authorize branding changes for the selected company, maintain change history and clear stale context when switching companies.

Process, inputs & handoffs

Process

  • Select a company in the authorized portfolio
  • Edit that company branding and contact details
  • Validate access and submit the change
  • Record the authorized update
  • Apply the selected company context to its workspace

Information received

  • Authorized company portfolio
  • Company logo, business name and contacts
  • Assigned branding/email administration rights

Records or handoffs produced

  • Separate company brand profiles
  • Company-context workspace identity
  • Authorized branding-change history

Open full module details →

Administration · Integration-dependent

Company Email & Mailboxes

Manage company mail domains, mailbox requests and provider-confirmed status through an authorized Company Email dashboard.

Module responsibilities & availability

  • Company mail data and validated requestsSource added

    Company domains, mailboxes, provisioning events and a company-bound mailbox-request service are recorded.

  • Company Email dashboardSource added

    Responsive domain/mailbox/status/request interface uses authorized backend routes and does not expose provider credentials.

  • Automated mailbox provisioningIntegration required

    Connect the authorized domain and cPanel/mail provider, then confirm mailbox existence before activation.

  • Incoming / outgoing mailSource foundation · integration pending

    Inbox storage, drafts, queue and transport foundations now exist in source. Real provider provisioning, automatic inbound sync and end-to-end send/receive remain pending.

  • Portfolio-wide company listingIntegration required

    Reconcile the new account/company portfolio with legacy company permissions before relying on the dashboard.

  • Company domain ownership challengeSource present · live validation pending

    Create a DNS TXT challenge with a 24-hour validity and verify the registered company domain. Domain verification does not itself create a mailbox.

  • Per-mailbox read and send delegationSource present · live validation pending

    Company administrators assign mailbox-specific read/send grants. Draft creation and stored inbox access follow the corresponding mailbox ACL.

  • Unsent drafts and outbound queueSource present · live validation pending

    Create a draft and queue it using authorized mailbox access. Queued is distinct from sent or delivered.

  • Stored inbox and trusted inbound foundationSource present · live validation pending

    Read stored headers/body with mailbox ACL. A trusted connector importer has tenant checks, message-ID deduplication and per-mailbox sync state; automatic IMAP sync is not connected.

  • Secure SMTP transport adapterSource adapter · live sending disabled

    A callable encrypted SMTP adapter and credential-reference validation are present. The existing worker remains disabled for live sends until provider/ownership checks and staging integration are completed.

  • Bounded retry and ambiguous outcomesSource present · live validation pending

    Operator requeue and retry foundations avoid automatically repeating ambiguous SMTP outcomes. SMTP acceptance is not proof of inbox delivery.

Process, inputs & handoffs

Process

  • Select an authorized company and verified mail domain
  • Request a validated mailbox name
  • Queue provisioning using company-bound context
  • Authorized worker requests provider provisioning
  • Activate only after provider confirmation
  • Connect company inbox and outbox through configured mail services

Information received

  • Authorized account/company context
  • Verified mail domain
  • Mailbox name request
  • Secured provider credentials

Records or handoffs produced

  • Mailbox request and status record
  • Provisioning events
  • Provider-confirmed activation when integrated

Open full module details →

Communication · In development

Push-to-Talk & Field Communication

Give authorized field teams company-scoped communication channels, transmit permissions and a controlled turn to speak.

Module responsibilities & availability

  • Channel administration and permissionsSource added

    Channel listing, members, creation, grant and revoke are recorded in the source batch; active company context is required.

  • One speaker at a timeSource added

    Company/channel speaking-turn controls use a 15-second lease and a holder-only release.

  • Rider channel selectorSource scaffold

    Initial Flutter sign-in, secure token storage and read-only channel selection exist. Role mapping and platform project generation remain pending.

  • Live voice audioPlanned / integration required

    Microphone capture, an independently authorized media service and live audio delivery remain to be implemented.

  • Supervisor, sales, delivery and collection app coveragePlanned

    PTT is intended across these field apps; a separate finished implementation for each is not established.

  • Local offline communicationPlanned / hardware dependent

    Bluetooth or Wi-Fi Direct has local range; no 1–2 km or long-distance offline voice capability is claimed.

Process, inputs & handoffs

Process

  • Select an authorized company
  • Open a granted channel
  • Check transmit permission and acquire a speaking turn
  • Send voice through the configured media service when available
  • Release the turn and clear company state on sign-out

Information received

  • Authorized company membership
  • Channel grant and transmit rights
  • Configured media infrastructure

Records or handoffs produced

  • Permitted channel list
  • Speaking-turn state
  • Voice capability readiness status

Open full module details →

Communication · In development

Emergency, SOS & Muster

Record company incidents, route them to authorized supervisors and track response, muster and escalation from one dashboard.

Module responsibilities & availability

  • Incident and database inboxSource added

    Incident creation queues recipient-specific inbox entries for eligible active company admins and supervisors.

  • Supervisor emergency permissionsSource added

    Separate view/respond/muster grants and revocation; acknowledgement and resolution require response permission.

  • Muster / headcountSource added

    Authorized headcount recording and summary routes exist in source.

  • Five-minute escalation workerSource added / setup required

    CLI worker queues eligible open non-drill incidents, with duplicate prevention and transaction locking. Cron activation remains pending.

  • Emergency dashboard and pollingSource added

    Company inbox and incident details refresh every 30 seconds while visible; stale warnings and last-check time are displayed.

  • Push, SMS, siren and external dispatchPlanned / integration required

    These delivery channels are not implemented; database polling is a best-effort status view.

Process, inputs & handoffs

Process

  • Create an authorized incident
  • Queue eligible company-recipient inbox entries
  • Authorized supervisor acknowledges and coordinates response
  • Record muster / headcount and incident updates
  • Escalation worker reviews eligible open incidents after five minutes
  • Resolve the incident through the assigned permission

Information received

  • Company incident details
  • Active company membership and emergency permissions
  • Authorized recipient rules
  • Muster / headcount updates

Records or handoffs produced

  • Recipient-specific incident inbox
  • Acknowledgement and resolution state
  • Muster summary
  • Escalation entries and dashboard status

Open full module details →

Global Trade · In development

Global Import & Export

Coordinate international trade from counterparties and contracts through country documents, customs, shipments and finance handoffs.

Module responsibilities & availability

  • Import / Export / Re-export / TransitReported Foundation (Phase 85)

    Classify the trade movement and its required workflow.

  • Supplier & Buyer ManagementReported Foundation (Phase 85)

    Connect counterparties to the relevant international transaction.

  • International Sales ContractsReported Foundation (Phase 85)

    Keep authorized contract records linked to the trade transaction.

  • Shipment ManagementReported Foundation (Phase 85)

    Link shipments, documents and operational milestones.

  • Incoterms 2020 SupportReported Foundation (Phase 85)

    Capture the selected Incoterm and relevant responsibilities for the transaction.

  • Country-wise Document ChecklistReported Foundation (Phase 85)

    Use configured origin/destination requirements for the selected workflow.

  • Customs Clearance TrackingReported Foundation (Phase 85)

    Record clearance steps, documents and authorized status updates.

  • Trade Finance (LC, Remittance, etc.)Reported Foundation (Phase 85)

    Link the transaction to its authorized finance workflow.

  • Landed Cost CalculationReported Foundation (Phase 85)

    Connect shipment charges and allocations to the costing workspace.

  • Integration with Warehouse & AccountsReported Foundation (Phase 85)

    Carry goods-receipt, cost and ledger references across the trade workflow.

Process, inputs & handoffs

Process

  • Define movement and counterparties
  • Record the contract and selected Incoterm
  • Prepare the country document checklist
  • Coordinate shipment and customs progress
  • Handoff receipt, costs and finance records

Information received

  • Trade transaction
  • Counterparty and goods details
  • Origin and destination

Records or handoffs produced

  • Trade record
  • Document checklist
  • Shipment and finance handoffs

Open full module details →

Insights · In development

Reports & Analytics

Review company and department dashboards, operational reports, financial summaries and permitted exports with source-linked metrics.

Module responsibilities & availability

  • Company & Department DashboardsReported Partial

    Present summaries only within the viewer’s authorized scope.

  • Sales, Purchase, Stock ReportsReported Partial

    Review operational source-linked summaries and exceptions.

  • Financial ReportsReported Partial

    Reconcile finance summaries to the underlying ledger.

  • Import / Export ReportsReported Partial

    Review configured trade movement and transaction summaries.

  • Shipment Status ReportsReported Partial

    Follow available milestone and carrier-status information.

  • Collection & Aging ReportsReported Partial

    Review open balances, due dates and recorded follow-up.

  • Profitability & Cost AnalysisReported Partial

    Analyze permitted sales and reconciled cost information.

  • Custom Reports & FiltersReported Partial

    Apply permitted report fields, scope and saved filters.

  • Export to PDF / ExcelReported Partial

    Enable the format suitable for the particular authorized report.

  • Management KPI DashboardReported Partial

    Summarize defined metrics with traceable source records.

  • Approval and manager workload reportsSource present · live validation pending

    Company-scoped approval filters, manager analytics, department workloads and bounded CSV reports are present in source.

  • SLA and notification performanceSource present · live validation pending

    Thirty-day department notice and escalation summaries distinguish generated notices from confirmed external delivery.

  • Operational health trendsSource present · live validation pending

    Seven-day worker run/failure trends summarize global operational telemetry without exposing other tenants’ approval records.

  • Department incident and reviewer accountabilitySource present · live validation pending

    Health incidents can be manually mapped to a company department. Department counts and the separate 30-day reviewer decision summary have explicit windows and overlap limits.

Process, inputs & handoffs

Process

  • Select authorized report and scope
  • Apply allowed filters
  • Review source-linked metrics
  • Investigate exceptions
  • Export in the permitted report format

Information received

  • Scoped business records
  • Metric definition
  • Report permissions

Records or handoffs produced

  • Dashboard/report
  • Exception view
  • Permitted export

Open full module details →

Control · In development

Document Center

Keep business documents, templates, versions and approvals inside the departments and workflows that require them.

Module responsibilities & availability

  • Department-wise Document StorageReported Partial

    Limit document categories and access to the departments that need them.

  • Upload, View, DownloadReported Partial

    Use authorized file handling for the linked business record.

  • Print / Save as PDFReported Partial

    Provide a print/PDF option where the specific document type supports it.

  • Document TemplatesReported Partial

    Enable the right templates for the relevant department and workflow.

  • Version HistoryReported Partial

    Retain the document version associated with an approval or change.

  • Document Approval WorkflowReported Partial

    Route the chosen version to assigned reviewers.

  • Audit TrailReported Partial

    Track sensitive document access and lifecycle actions.

  • Search & FiltersReported Partial

    Find authorized files by their record and metadata.

  • CSV ExportReported Partial

    Export permitted document-list metadata when the workflow requires it.

  • Integration with All ModulesReported Partial

    Attach supported documents contextually; no universal document menu or format grant.

  • Connected Office Mail file governanceRelated source scope · full document integration pending

    Private Office Mail attachment storage, hold/review and recovery workflows are documented in their own modules. They do not implement versioning or governance for every Document Center record.

Process, inputs & handoffs

Process

  • Open the linked business workflow
  • Choose an allowed document type
  • Upload or prepare the relevant version
  • Route required approval
  • Retain permitted access and export history

Information received

  • Business-record context
  • Allowed template/file type
  • Department permission

Records or handoffs produced

  • Versioned document
  • Approval and access history
  • Context-appropriate print or export

Open full module details →

Platform · In development

Mobile & API Access

Explain role-based mobile work, manager approvals, notifications and the roadmap for supported API/provider connections.

Module responsibilities & availability

  • Responsive Web DesignReported Planned

    Adapt authorized workspaces to supported screen sizes.

  • Mobile-friendly InterfaceReported Planned

    Prioritize tasks and forms relevant to mobile users.

  • Employee Self Service (ESS)Reported Planned

    Provide employee-specific requests and published information.

  • Manager ApprovalsReported Planned

    Expose only assigned approval work with applicable limits.

  • Real-time NotificationsReported Planned

    Plan configured delivery channels and permission-aware routing.

  • API Integration (Future)Reported Planned

    Publish supported authorized integration interfaces as they are implemented.

  • Third-party Services (Shipping, Customs)Reported Planned

    Connect authorized providers and retain source/update context.

  • Email / WhatsApp AlertsReported Planned

    Deliver configured business messages through approved providers.

  • Mobile App (Roadmap)Reported Planned

    Build and release role applications separately for their target platforms.

  • Field Operations SupportReported Planned

    Connect assigned rider, sales, collection and supervisor tasks.

Process, inputs & handoffs

Process

  • Sign in and select authorized company
  • Open the assigned role workflow
  • Submit the permitted action
  • Receive configured status updates
  • Sync or integrate through supported interfaces

Information received

  • Authorized session
  • Assigned workflow
  • Configured device/provider connection

Records or handoffs produced

  • Role-specific mobile action
  • Notification state
  • Supported integration handoff

Open full module details →

Workplace · Source present · live validation pending

Internal Office Mail

Give employees an internal company inbox for direct and department messages, with controlled attachments and personal read status.

Module responsibilities & availability

  • Employee inbox and sent messagesSource present · live validation pending

    Company-scoped employee-to-employee messages, message detail, sent history and personal archive are present in source. Recipients are company users, not public email addresses.

  • Department message routingSource present · live validation pending

    An active department member can send to up to 100 other active members. Department delivery is recorded as one database transaction.

  • Personal notifications and read statusSource present · live validation pending

    Internal notices identify new messages and uploaded attachments. Users can mark only their own notices read; this does not establish mobile push delivery.

  • Private attachment upload and downloadSource present · live validation pending

    Sender upload supports PDF, PNG, JPEG and plain text up to 5 MiB. Private storage, randomized keys, SHA-256 checks and authorized downloads are in source.

  • Attachment lifecycle controlsSource present · live validation pending

    Retention previews, legal holds, configured company quotas and independent cleanup review connect to the dedicated governance workspace.

  • Separate from public domain emailSource present · live validation pending

    Office Mail stays inside the company database. It does not use SMTP/IMAP or create a company-domain mailbox.

Process, inputs & handoffs

Process

  • Choose a colleague or permitted department
  • Write the internal message
  • Attach an allowed file using private storage
  • Recipient opens the inbox and reviews the notice
  • Archive personal messages or route follow-up

Information received

  • Authenticated company user
  • Recipient or department membership
  • Subject and message
  • Optional permitted attachment

Records or handoffs produced

  • Internal message and recipient records
  • Read/archive state
  • Attachment checksum and private metadata
  • In-app notice and audit record

Open full module details →

Workplace · Source present · live validation pending

Internal Messenger

Organize company chat in member-controlled threads, with incremental message polling and personal read cursors.

Module responsibilities & availability

  • Company-scoped chat threadsSource present · live validation pending

    Thread creation, membership checks and text message records are present in the cumulative communications source.

  • Member-only message accessSource present · live validation pending

    Thread participation and company identity determine which messages an authenticated user can access.

  • Incremental pollingSource present · live validation pending

    Fetch up to 100 messages newer than the caller cursor from threads they belong to. Polling is distinct from WebSockets or background push.

  • Monotonic read cursorSource present · live validation pending

    A thread member can advance their own read position. This is not a delivery confirmation or a read receipt for every participant.

  • Realtime media and pushIntegration required

    Realtime push, voice/video transport and mobile background delivery require separate infrastructure and validation.

Process, inputs & handoffs

Process

  • Create or join an authorized thread
  • Send a text message
  • Poll for newer member-visible messages
  • Advance personal read position

Information received

  • Authenticated company identity
  • Thread membership
  • Text message and cursor

Records or handoffs produced

  • Thread message history
  • Incremental results
  • Personal read position

Open full module details →

Control · Source present · live validation pending

Attachment Governance & Storage

Control the lifecycle of Office Mail attachments through private storage, retention review, legal holds and company storage limits.

Module responsibilities & availability

  • Company storage monitoringSource present · live validation pending

    Review attachment usage and recovery-reference inventory inside the authorized company.

  • Retention policy and safe previewSource present · live validation pending

    Configure no expiry or a 30–3650 day retention period and inspect bounded expiration candidates without deleting files.

  • Legal hold and releaseSource present · live validation pending

    Record a reason for legal hold and authorized release. Held attachments are excluded from cleanup previews and approval.

  • Configured company quotasSource present · live validation pending

    Quota checks use a locked company record during uploads. Companies without a configured quota remain unlimited.

  • Two-person cleanup reviewSource present · live validation pending

    A requester cannot approve their own cleanup request. Approval records a review only; it does not delete a file.

  • Recovery-reference inventorySource present · live validation pending

    Record backup references and connect them to independent backup verification. A reference alone does not prove a recoverable backup.

  • Private-file integritySource present · live validation pending

    Allowed uploads and downloads use company checks, randomized storage keys and SHA-256 verification.

  • Cleanup enforcement and malware scanningPending implementation / validation

    The cleanup worker remains preview-only. Destructive cleanup and actual antivirus/content scanning are not implemented.

Process, inputs & handoffs

Process

  • Upload into private storage
  • Monitor company usage
  • Preview retention candidates
  • Check legal holds
  • Request independent cleanup review
  • Verify backup and recovery separately

Information received

  • Office Mail attachment metadata
  • Retention policy and optional quota
  • Legal hold reason
  • Independent review decision

Records or handoffs produced

  • Usage and candidate reports
  • Hold and review history
  • Backup-reference inventory
  • No deletion from review alone

Open full module details →

Control · Source present · live validation pending

Backup & Recovery

Show the responsibilities and checks around backup creation, restore approval and recovery testing.

Module responsibilities & availability

  • Encrypted backup requirementsPlanned expansion

    Previously documented product scope; release availability is assessed separately.

  • Super Admin restore approvalPlanned expansion

    Previously documented product scope; release availability is assessed separately.

  • Integrity checksPlanned expansion

    Previously documented product scope; release availability is assessed separately.

  • Tested recovery-drill requirementPlanned expansion

    Previously documented product scope; release availability is assessed separately.

  • Private Office Mail attachment backupsSource present · live validation pending

    A CLI worker creates private checksum-verified copies and records inventory. This scope does not establish a full ERP database backup service.

  • Independent backup verificationSource present · live validation pending

    A separate worker compares recorded SHA-256 checksums. Matching bytes alone do not prove that a recovery drill will succeed.

  • Two-person restore authorizationSource present · live validation pending

    Require verified inventory, a restore request and a different authorized approver before recovery execution.

  • Isolated recovery executionSource present · live validation pending

    Approved CLI recovery writes a new randomized private recovered file, with tenant/size/hash checks, without replacing the original attachment.

  • Interrupted-job reconciliationSource present · live validation pending

    Inspect recovery execution status and stale processing records. Failed/interrupted work needs operator investigation rather than automatic replay.

  • Independent recovery releaseSource present · live validation pending

    A second authorized user approves release before an eligible download grant is issued.

  • One-time protected recovery downloadSource present · live validation pending

    A user-bound grant expires after five minutes, is consumed atomically and checks permissions, approvals, path, size and checksum. A failed stream needs a new grant.

  • Recovery download security monitoringSource present · live validation pending

    Record grant, denial, expiry and integrity outcomes and route authorized review through the security-incident workspace.

Process, inputs & handoffs

Process

  • Create scheduled backup
  • Verify integrity
  • Authorize restore
  • Run and review recovery drill

Information received

  • Protected application data
  • Restore authorization

Records or handoffs produced

  • Backup records
  • Recovery test outcome

Open full module details →

Control · Source present · live validation pending

Security Incidents & Accountability

Turn recovery-download security events into reviewed incidents, assigned department responses and independent manager decisions.

Module responsibilities & availability

  • Recovery access security dashboardSource present · live validation pending

    Company-scoped recent events and failure counters cover recovery grant creation, redemption and integrity failures without exposing tokens or file paths.

  • Independent security reviewSource present · live validation pending

    Open a review for a company user and require another reviewer to close it. The source also provides temporary manual recovery-download restrictions.

  • Incident acknowledgment and resolutionSource present · live validation pending

    Escalate an open review to an incident. The opener cannot acknowledge or resolve their own incident; the independent acknowledging admin records the resolution.

  • Severity-based SLA policiesSource present · live validation pending

    Company policy controls acknowledgment and resolution targets. Assignment validates active company and department membership.

  • Five-level internal escalationSource present · live validation pending

    A scheduled worker routes overdue assigned incidents through configured active department members at levels 1–5. It records internal notices and dispatch history.

  • Recipient escalation responsesSource present · live validation pending

    A designated recipient records one response note per dispatch. An escalation response is distinct from resolving the incident.

  • Unanswered-response accountabilitySource present · live validation pending

    Per-level response targets, overdue response alerts and bounded 30-day department performance reports are present in source.

  • Manager follow-up and independent decisionsSource present · live validation pending

    Formal active department managers receive follow-ups. A different authorized manager decides approval or rejection before permitted closure.

  • Rejected review reworkSource present · live validation pending

    Reopen an eligible rejected review with a reason, preserve prior decisions and resubmit for independent review.

  • Authenticated manager workspaceSource present · live validation pending

    The manager dashboard exposes permitted review, follow-up, decision, close, rework, notice-read and export controls.

  • Chained audit history and CSVSource present · live validation pending

    New decision/rework actions write chained audit entries; tenant-scoped CSV neutralizes spreadsheet formulas. The chain is not externally anchored and cannot defeat a privileged database rewrite.

Process, inputs & handoffs

Process

  • Inspect scoped security events
  • Open and independently review the issue
  • Assign the incident and response targets
  • Route overdue response internally
  • Review manager follow-up
  • Independently decide, rework or close

Information received

  • Recovery security event and review
  • Severity and company SLA policy
  • Active department membership
  • Response notes and manager decision

Records or handoffs produced

  • Incident and assignment history
  • Internal escalation dispatches
  • Manager decision and rework history
  • Bounded accountability reports and audit export

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Control · Source present · live validation pending

SLA Operations & Worker Health

Monitor overdue approvals, scheduled-job health and assigned operational incidents, then track resolution review and department accountability.

Module responsibilities & availability

  • SLA operations dashboardSource present · live validation pending

    An authenticated operations workspace combines personal approval notices, company escalation analytics and sanitized worker telemetry.

  • Personal notice filtersSource present · live validation pending

    Filter personal in-app notices by read/unread state and type. Mark-all-read affects only the current user.

  • Company approval SLA policySource present · live validation pending

    A company can configure an approval threshold of 1–720 hours. The worker uses company policy unless an operator explicitly overrides it.

  • Scheduled internal remindersSource present · live validation pending

    Open reviews remind their assigned manager; reviewed items awaiting decision notify other eligible independent managers. No automatic approval or reassignment occurs.

  • Worker run and sanitized failure historySource present · live validation pending

    Successful executed runs and qualifying failures are recorded. Early startup errors, process kills and failed log writes may not be recorded.

  • Company health rules and seven-day trendsSource present · live validation pending

    Configure a stale threshold of 15–1440 minutes and failure warnings. Run/failure trends are global operational metadata, not other companies’ business records.

  • Scheduled health events and admin inboxSource present · live validation pending

    A separate health-monitor job opens deduplicated warning events, records recovery and creates internal notices for authorized active company administrators.

  • Human acknowledgment historySource present · live validation pending

    Record who responded to a warning and their note. Acknowledgment does not clear a warning, repair a worker or replay a job.

  • Health response SLA and incident reportSource present · live validation pending

    Configure a 5–1440 minute response target and view a bounded 30-day report based on first acknowledgment during each event lifetime. Historical records use the current policy.

  • Manual incident assignment, resolve and reopenSource present · live validation pending

    Assign an active company user, require a resolution note and enforce supported state transitions. Manual response state stays separate from observed worker recovery.

  • Recipient-only assignment inboxSource present · live validation pending

    Assignment changes and eligible resolve/reopen actions create in-app notices for the assigned active user. Repeated unchanged assignment does not generate another assignment notice.

  • Independent resolution approvalSource present · live validation pending

    A permitted reviewer can approve a resolved incident or reject it with a reason. Self-review is denied; rejection returns the manual workflow to investigation.

  • Explicit supervisor review permissionSource present · live validation pending

    Health resolution review requires a separately granted health.incidents.review permission. Existing supervisors are not granted this automatically; dashboard access still uses company.update.

  • Department incident mapping and accountabilitySource present · live validation pending

    Assign an incident to a department in the same company and report investigating, resolved and historical approval/rejection counts. Assignment is manual; approved/rejected counts can overlap after resubmission.

  • Reviewer and department reportingSource present · live validation pending

    Reviewer decisions have a 30-day summary. The separate department mapping report is bounded and is not represented as a mutually exclusive completion percentage.

  • Independent uptime monitoringDeployment / integration required

    A stopped health-monitor job cannot report its own outage. Cron setup and independent uptime monitoring are deployment work.

Process, inputs & handoffs

Process

  • Configure company SLA and health thresholds
  • Schedule approval and health workers
  • Inspect notices, telemetry and open events
  • Assign an incident owner and department
  • Record investigation and resolution
  • Obtain independent resolution review
  • Follow department and reviewer accountability

Information received

  • Approval review age and company policy
  • Sanitized worker execution records
  • Health warning and acknowledgment
  • Assignee, department and resolution note
  • Separately granted reviewer permission

Records or handoffs produced

  • Internal reminder and escalation records
  • Worker-health events and response report
  • Assignment and recipient notice history
  • Resolution-review decisions
  • Department and reviewer summaries

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Role permissions and assigned module responsibilities are set by the company.
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