Role profile / Company

Super Admin / Owner

Company administration, granular permissions, delegated responsibilities and controlled approval policies.

Role accountabilities

What this role is responsible for.

  • Configure company users, role assignments, branch scope and approval policies. Review company-level operational summaries.
  • When assigned formal department-manager authority, follow up on eligible reviews, use independent decisions and preserve rejected-item rework history.
  • Inspect authorized SLA, assignment and department accountability reports; workload suggestions do not automatically reassign work.
  • Work only within assigned company, branch and department scope.
  • Send each record to the next authorized owner; decisions and approvals follow company policy.
Security & data safeguards

What this role can access—and what needs a separate grant.

  • Company boundary applies; cannot access other tenants. Require separate approval for sensitive self-approval, payroll publication and payment initiation; audit permission changes and exports.
  • These source incident/approval dashboards currently require company.update in addition to applicable manager checks. A manager or branch title alone does not grant dashboard access.

These are FieldPro security requirements and intended permission boundaries.

Operational sequence

Where this role enters the workflow.

3

Approval

Approve, reject or return the order for rework according to company policy.

Typical owner: Assigned Approver

Each company sets its own owners, branch limits and approvals.

Expertise & module responsibilities

Workspaces connected to this role.

Each module shows what it manages, its process, information in and the records it hands off.

Control

Approvals & Workflow Automation

Make approval ownership explicit, including sequential reviews, escalation and reject/rework paths.

Module responsibilities & availability

  • Configurable sequential approvalsComing soon
  • Escalation and assigned notificationsAvailable
  • Reject and rework pathsComing soon
  • Separation of duties and restrictions on self-approvalComing soon
  • Manager approval and rework workspaceAvailable

    The source manager dashboard supports review, follow-up, independent decisions, eligible closure and rejected-item rework for recovery-security alert reviews.

  • Searchable paginated approval queueAvailable

    Filter by status, decision and manager, search text and browse 50 records per page in the source approval-review queue.

  • Atomic bulk follow-upAvailable

    Assigned managers can add a follow-up to at most 25 eligible reviews together. This does not bulk-approve, reject or close them.

  • Department workload and safe reassignmentAvailable

    Inspect advisory same-department workloads, choose an eligible active manager and reassign only open unreviewed items with a reason and history.

  • Company approval SLA and internal escalationAvailable

    Monitor overdue review work and issue scheduled, company-scoped internal reminders using configured policy.

  • Independent audit and CSV reportingAvailable

    View decision/rework history, verify the recorded audit chain and export bounded formula-neutralized reports within company permissions.

Process, inputs & handoffs

Process

  • Create request
  • Route to assigned approver
  • Approve, reject or return for rework
  • Complete authorized handoff

Information received

  • Request and supporting records
  • Approval policy

Records or handoffs produced

  • Decision history
  • Authorized next action

Open full module details →

Control

CEO Command Center

Give authorized leadership a company-scoped view of sales, finance, stock, HR and fleet information.

Module responsibilities & availability

  • Tenant, date and authorization filtersAvailable
  • Cross-department reporting scopeAvailable
  • Source-linked figuresAvailable
  • Delegated read-only executive accessComing soon
Process, inputs & handoffs

Process

  • Choose authorized company scope
  • Select reporting period
  • Review department indicators
  • Open the source records

Information received

  • Authorized module records
  • Reporting filters

Records or handoffs produced

  • Leadership overview
  • Source-linked indicators

Open full module details →

Administration

Branch Management

Connect each branch, its manager, supervisors and departments to the company workspace with clearly assigned access.

Module responsibilities & availability

  • Branch directory and company-to-branch structureAvailable
  • Branch Manager and Supervisor assignments with explicit responsibilitiesAvailable
  • Branch-scoped HR, CNC, Accounts, Warehouse and Transport workspacesAvailable
  • Sales teams, order bookers and assigned riders connected to their branchAvailable
  • Branch-level workflow visibility and authorized exception escalationAvailable
  • Company-wide oversight only for users assigned the relevant cross-branch rightsAvailable
Process, inputs & handoffs

Process

  • Define the company and its branches
  • Assign the Branch Manager, supervisors and department teams
  • Set record visibility and approval rights for each branch
  • Follow orders, stock, dispatch and delivery within the assigned scope
  • Escalate exceptions and review authorized branch summaries

Information received

  • Company and branch structure
  • Employee and department assignments
  • Configured access and approval policies
  • Branch orders, stock and delivery records

Records or handoffs produced

  • Branch workspace and responsibility map
  • Department handoffs with branch context
  • Authorized branch summaries and exception queues

Open full module details →

Administration

Company Portfolio & Branding

Let the Customer Super Admin manage each company identity separately: logo, business name, contacts and company-specific email setup.

Module responsibilities & availability

  • Per-company logo, name and contactsAvailable
  • Company email identityRequires provider setup

    Use company-specific incoming/outgoing identity and the authorized company-mail setup.

  • Company isolation and auditAvailable

    Authorize branding changes for the selected company, maintain change history and clear stale context when switching companies.

Process, inputs & handoffs

Process

  • Select a company in the authorized portfolio
  • Edit that company branding and contact details
  • Validate access and submit the change
  • Record the authorized update
  • Apply the selected company context to its workspace

Information received

  • Authorized company portfolio
  • Company logo, business name and contacts
  • Assigned branding/email administration rights

Records or handoffs produced

  • Separate company brand profiles
  • Company-context workspace identity
  • Authorized branding-change history

Open full module details →

Administration

Company Email & Mailboxes

Manage company mail domains, mailbox requests and provider-confirmed status through an authorized Company Email dashboard.

Module responsibilities & availability

  • Company mail data and validated requestsAvailable

    Company domains, mailboxes, provisioning events and a company-bound mailbox-request service are recorded.

  • Company Email dashboardAvailable

    Responsive domain/mailbox/status/request interface uses authorized backend routes and does not expose provider credentials.

  • Automated mailbox provisioningRequires provider setup

    Connect the authorized domain and cPanel/mail provider, then confirm mailbox existence before activation.

  • Incoming / outgoing mailRequires provider setup
  • Portfolio-wide company listingRequires provider setup

    Reconcile the new account/company portfolio with legacy company permissions before relying on the dashboard.

  • Company domain ownership challengeAvailable

    Create a DNS TXT challenge with a 24-hour validity and verify the registered company domain. Domain verification does not itself create a mailbox.

  • Per-mailbox read and send delegationAvailable

    Company administrators assign mailbox-specific read/send grants. Draft creation and stored inbox access follow the corresponding mailbox ACL.

  • Unsent drafts and outbound queueAvailable

    Create a draft and queue it using authorized mailbox access. Queued is distinct from sent or delivered.

  • Stored inbox and trusted inbound foundationAvailable

    Read stored headers/body with mailbox ACL. A trusted connector importer has tenant checks, message-ID deduplication and per-mailbox sync state; automatic IMAP sync is not connected.

  • Secure SMTP transport adapterRequires provider setup

    A callable encrypted SMTP adapter and credential-reference validation are present. The existing worker remains disabled for live sends until provider/ownership checks and staging integration are completed.

  • Bounded retry and ambiguous outcomesAvailable

    Operator requeue and retry foundations avoid automatically repeating ambiguous SMTP outcomes. SMTP acceptance is not proof of inbox delivery.

Process, inputs & handoffs

Process

  • Select an authorized company and verified mail domain
  • Request a validated mailbox name
  • Queue provisioning using company-bound context
  • Authorized worker requests provider provisioning
  • Activate only after provider confirmation
  • Connect company inbox and outbox through configured mail services

Information received

  • Authorized account/company context
  • Verified mail domain
  • Mailbox name request
  • Secured provider credentials

Records or handoffs produced

  • Mailbox request and status record
  • Provisioning events
  • Provider-confirmed activation when integrated

Open full module details →

Communication

Push-to-Talk & Field Communication

Give authorized field teams company-scoped communication channels, transmit permissions and a controlled turn to speak.

Module responsibilities & availability

  • Channel administration and permissionsAvailable

    Channel listing, members, creation, grant and revoke are recorded in the source batch; active company context is required.

  • One speaker at a timeAvailable

    Company/channel speaking-turn controls use a 15-second lease and a holder-only release.

  • Rider channel selectorComing soon

    Initial Flutter sign-in, secure token storage and read-only channel selection exist.

  • Live voice audioRequires provider setup

    Microphone capture, an independently authorized media service and live audio delivery remain to be implemented.

  • Supervisor, sales, delivery and collection app coverageAvailable
  • Local offline communicationRequires provider setup
Process, inputs & handoffs

Process

  • Select an authorized company
  • Open a granted channel
  • Check transmit permission and acquire a speaking turn
  • Send voice through the configured media service when available
  • Release the turn and clear company state on sign-out

Information received

  • Authorized company membership
  • Channel grant and transmit rights
  • Configured media infrastructure

Records or handoffs produced

  • Permitted channel list
  • Speaking-turn state
  • Voice capability readiness status

Open full module details →

Communication

Emergency, SOS & Muster

Record company incidents, route them to authorized supervisors and track response, muster and escalation from one dashboard.

Module responsibilities & availability

  • Incident and database inboxAvailable

    Incident creation queues recipient-specific inbox entries for eligible active company admins and supervisors.

  • Supervisor emergency permissionsAvailable

    Separate view/respond/muster grants and revocation; acknowledgement and resolution require response permission.

  • Muster / headcountAvailable
  • Five-minute escalation workerRequires provider setup

    CLI worker queues eligible open non-drill incidents, with duplicate prevention and transaction locking. Cron activation remains pending.

  • Emergency dashboard and pollingAvailable

    Company inbox and incident details refresh every 30 seconds while visible; stale warnings and last-check time are displayed.

  • Push, SMS, siren and external dispatchRequires provider setup

    These delivery channels are not implemented; database polling is a best-effort status view.

Process, inputs & handoffs

Process

  • Create an authorized incident
  • Queue eligible company-recipient inbox entries
  • Authorized supervisor acknowledges and coordinates response
  • Record muster / headcount and incident updates
  • Escalation worker reviews eligible open incidents after five minutes
  • Resolve the incident through the assigned permission

Information received

  • Company incident details
  • Active company membership and emergency permissions
  • Authorized recipient rules
  • Muster / headcount updates

Records or handoffs produced

  • Recipient-specific incident inbox
  • Acknowledgement and resolution state
  • Muster summary
  • Escalation entries and dashboard status

Open full module details →

Global Trade

Global Import & Export

Coordinate international trade from counterparties and contracts through country documents, customs, shipments and finance handoffs.

Module responsibilities & availability

  • Import / Export / Re-export / TransitAvailable

    Classify the trade movement and its required workflow.

  • Supplier & Buyer ManagementAvailable

    Connect counterparties to the relevant international transaction.

  • International Sales ContractsAvailable

    Keep authorized contract records linked to the trade transaction.

  • Shipment ManagementAvailable

    Link shipments, documents and operational milestones.

  • Incoterms 2020 SupportAvailable

    Capture the selected Incoterm and relevant responsibilities for the transaction.

  • Country-wise Document ChecklistAvailable

    Use configured origin/destination requirements for the selected workflow.

  • Customs Clearance TrackingAvailable

    Record clearance steps, documents and authorized status updates.

  • Trade Finance (LC, Remittance, etc.)Available

    Link the transaction to its authorized finance workflow.

  • Landed Cost CalculationAvailable

    Connect shipment charges and allocations to the costing workspace.

  • Integration with Warehouse & AccountsAvailable

    Carry goods-receipt, cost and ledger references across the trade workflow.

Process, inputs & handoffs

Process

  • Define movement and counterparties
  • Record the contract and selected Incoterm
  • Prepare the country document checklist
  • Coordinate shipment and customs progress
  • Handoff receipt, costs and finance records

Information received

  • Trade transaction
  • Counterparty and goods details
  • Origin and destination

Records or handoffs produced

  • Trade record
  • Document checklist
  • Shipment and finance handoffs

Open full module details →

Insights

Reports & Analytics

Review company and department dashboards, operational reports, financial summaries and permitted exports with source-linked metrics.

Module responsibilities & availability

  • Company & Department DashboardsAvailable

    Present summaries only within the viewer’s authorized scope.

  • Sales, Purchase, Stock ReportsAvailable

    Review operational source-linked summaries and exceptions.

  • Financial ReportsAvailable

    Reconcile finance summaries to the underlying ledger.

  • Import / Export ReportsAvailable

    Review configured trade movement and transaction summaries.

  • Shipment Status ReportsAvailable

    Follow available milestone and carrier-status information.

  • Collection & Aging ReportsAvailable

    Review open balances, due dates and recorded follow-up.

  • Profitability & Cost AnalysisAvailable

    Analyze permitted sales and reconciled cost information.

  • Custom Reports & FiltersAvailable

    Apply permitted report fields, scope and saved filters.

  • Export to PDF / ExcelAvailable

    Enable the format suitable for the particular authorized report.

  • Management KPI DashboardAvailable

    Summarize defined metrics with traceable source records.

  • Approval and manager workload reportsAvailable
  • SLA and notification performanceAvailable

    Thirty-day department notice and escalation summaries distinguish generated notices from confirmed external delivery.

  • Operational health trendsAvailable

    Seven-day worker run/failure trends summarize global operational telemetry without exposing other tenants’ approval records.

  • Department incident and reviewer accountabilityAvailable

    Health incidents can be manually mapped to a company department. Department counts and the separate 30-day reviewer decision summary have explicit windows and overlap limits.

Process, inputs & handoffs

Process

  • Select authorized report and scope
  • Apply allowed filters
  • Review source-linked metrics
  • Investigate exceptions
  • Export in the permitted report format

Information received

  • Scoped business records
  • Metric definition
  • Report permissions

Records or handoffs produced

  • Dashboard/report
  • Exception view
  • Permitted export

Open full module details →

Control

Document Center

Keep business documents, templates, versions and approvals inside the departments and workflows that require them.

Module responsibilities & availability

  • Department-wise Document StorageAvailable

    Limit document categories and access to the departments that need them.

  • Upload, View, DownloadAvailable

    Use authorized file handling for the linked business record.

  • Print / Save as PDFAvailable

    Provide a print/PDF option where the specific document type supports it.

  • Document TemplatesAvailable

    Enable the right templates for the relevant department and workflow.

  • Version HistoryAvailable

    Retain the document version associated with an approval or change.

  • Document Approval WorkflowAvailable

    Route the chosen version to assigned reviewers.

  • Audit TrailAvailable

    Track sensitive document access and lifecycle actions.

  • Search & FiltersAvailable

    Find authorized files by their record and metadata.

  • CSV ExportAvailable

    Export permitted document-list metadata when the workflow requires it.

  • Integration with All ModulesAvailable

    Attach supported documents contextually; no universal document menu or format grant.

  • Connected Office Mail file governanceAvailable

    Private Office Mail attachment storage, hold/review and recovery workflows are documented in their own modules. They do not implement versioning or governance for every Document Center record.

Process, inputs & handoffs

Process

  • Open the linked business workflow
  • Choose an allowed document type
  • Upload or prepare the relevant version
  • Route required approval
  • Retain permitted access and export history

Information received

  • Business-record context
  • Allowed template/file type
  • Department permission

Records or handoffs produced

  • Versioned document
  • Approval and access history
  • Context-appropriate print or export

Open full module details →

Platform

Mobile & API Access

Explain role-based mobile work, manager approvals, notifications and the roadmap for supported API/provider connections.

Module responsibilities & availability

  • Responsive Web DesignAvailable

    Adapt authorized workspaces to supported screen sizes.

  • Mobile-friendly InterfaceAvailable

    Prioritize tasks and forms relevant to mobile users.

  • Employee Self Service (ESS)Available

    Provide employee-specific requests and published information.

  • Manager ApprovalsAvailable

    Expose only assigned approval work with applicable limits.

  • Real-time NotificationsAvailable

    Plan configured delivery channels and permission-aware routing.

  • API IntegrationAvailable

    Publish supported authorized integration interfaces as they are implemented.

  • Third-party Services (Shipping, Customs)Available

    Connect approved shipping, payment and messaging providers.

  • Email / WhatsApp AlertsAvailable

    Deliver configured business messages through approved providers.

  • Mobile App (Android & iPhone installable app)Available

    One installable app for Android, iPhone and desktop.

  • Field Operations SupportAvailable

    Connect assigned rider, sales, collection and supervisor tasks.

Process, inputs & handoffs

Process

  • Sign in and select authorized company
  • Open the assigned role workflow
  • Submit the permitted action
  • Receive configured status updates
  • Sync or integrate through supported interfaces

Information received

  • Authorized session
  • Assigned workflow
  • Configured device/provider connection

Records or handoffs produced

  • Role-specific mobile action
  • Notification state
  • Supported integration handoff

Open full module details →

Workplace

Internal Office Mail

Give employees an internal company inbox for direct and department messages, with controlled attachments and personal read status.

Module responsibilities & availability

  • Employee inbox and sent messagesAvailable

    Recipients are company users, not public email addresses.

  • Department message routingAvailable

    An active department member can send to up to 100 other active members. Department delivery is recorded as one database transaction.

  • Personal notifications and read statusAvailable

    Internal notices identify new messages and uploaded attachments.

  • Private attachment upload and downloadAvailable

    Sender upload supports PDF, PNG, JPEG and plain text up to 5 MiB.

  • Attachment lifecycle controlsAvailable

    Retention previews, legal holds, configured company quotas and independent cleanup review connect to the dedicated governance workspace.

  • Separate from public domain emailAvailable

    Office Mail stays inside the company database. It does not use SMTP/IMAP or create a company-domain mailbox.

Process, inputs & handoffs

Process

  • Choose a colleague or permitted department
  • Write the internal message
  • Attach an allowed file using private storage
  • Recipient opens the inbox and reviews the notice
  • Archive personal messages or route follow-up

Information received

  • Authenticated company user
  • Recipient or department membership
  • Subject and message
  • Optional permitted attachment

Records or handoffs produced

  • Internal message and recipient records
  • Read/archive state
  • Attachment checksum and private metadata
  • In-app notice and audit record

Open full module details →

Workplace

Internal Messenger

Organize company chat in member-controlled threads, with incremental message polling and personal read cursors.

Module responsibilities & availability

  • Company-scoped chat threadsAvailable
  • Member-only message accessAvailable

    Thread participation and company identity determine which messages an authenticated user can access.

  • Incremental pollingAvailable

    Fetch up to 100 messages newer than the caller cursor from threads they belong to. Polling is distinct from WebSockets or background push.

  • Monotonic read cursorAvailable

    A thread member can advance their own read position. This is not a delivery confirmation or a read receipt for every participant.

  • Realtime media and pushRequires provider setup

    Realtime push, voice/video transport and mobile background delivery require separate infrastructure and validation.

Process, inputs & handoffs

Process

  • Create or join an authorized thread
  • Send a text message
  • Poll for newer member-visible messages
  • Advance personal read position

Information received

  • Authenticated company identity
  • Thread membership
  • Text message and cursor

Records or handoffs produced

  • Thread message history
  • Incremental results
  • Personal read position

Open full module details →

Control

Attachment Governance & Storage

Control the lifecycle of Office Mail attachments through private storage, retention review, legal holds and company storage limits.

Module responsibilities & availability

  • Company storage monitoringAvailable

    Review attachment usage and recovery-reference inventory inside the authorized company.

  • Retention policy and safe previewAvailable

    Configure no expiry or a 30–3650 day retention period and inspect bounded expiration candidates without deleting files.

  • Legal hold and releaseAvailable

    Record a reason for legal hold and authorized release. Held attachments are excluded from cleanup previews and approval.

  • Configured company quotasAvailable

    Quota checks use a locked company record during uploads. Companies without a configured quota remain unlimited.

  • Two-person cleanup reviewAvailable

    A requester cannot approve their own cleanup request. Approval records a review only; it does not delete a file.

  • Recovery-reference inventoryAvailable

    Record backup references and connect them to independent backup verification. A reference alone does not prove a recoverable backup.

  • Private-file integrityAvailable

    Allowed uploads and downloads use company checks, randomized storage keys and SHA-256 verification.

  • Cleanup enforcement and malware scanningComing soon

    The cleanup worker remains preview-only. Destructive cleanup and actual antivirus/content scanning are not implemented.

Process, inputs & handoffs

Process

  • Upload into private storage
  • Monitor company usage
  • Preview retention candidates
  • Check legal holds
  • Request independent cleanup review
  • Verify backup and recovery separately

Information received

  • Office Mail attachment metadata
  • Retention policy and optional quota
  • Legal hold reason
  • Independent review decision

Records or handoffs produced

  • Usage and candidate reports
  • Hold and review history
  • Backup-reference inventory
  • No deletion from review alone

Open full module details →

Control

Backup & Recovery

Show the responsibilities and checks around backup creation, restore approval and recovery testing.

Module responsibilities & availability

  • Encrypted backup requirementsComing soon
  • Super Admin restore approvalComing soon
  • Integrity checksComing soon
  • Tested recovery-drill requirementComing soon
  • Private Office Mail attachment backupsAvailable

    A CLI worker creates private checksum-verified copies and records inventory.

  • Independent backup verificationAvailable

    A separate worker compares recorded SHA-256 checksums. Matching bytes alone do not prove that a recovery drill will succeed.

  • Two-person restore authorizationAvailable

    Require verified inventory, a restore request and a different authorized approver before recovery execution.

  • Isolated recovery executionAvailable

    Approved CLI recovery writes a new randomized private recovered file, with tenant/size/hash checks, without replacing the original attachment.

  • Interrupted-job reconciliationAvailable

    Inspect recovery execution status and stale processing records. Failed/interrupted work needs operator investigation rather than automatic replay.

  • Independent recovery releaseAvailable

    A second authorized user approves release before an eligible download grant is issued.

  • One-time protected recovery downloadAvailable

    A user-bound grant expires after five minutes, is consumed atomically and checks permissions, approvals, path, size and checksum. A failed stream needs a new grant.

  • Recovery download security monitoringAvailable

    Record grant, denial, expiry and integrity outcomes and route authorized review through the security-incident workspace.

Process, inputs & handoffs

Process

  • Create scheduled backup
  • Verify integrity
  • Authorize restore
  • Run and review recovery drill

Information received

  • Protected application data
  • Restore authorization

Records or handoffs produced

  • Backup records
  • Recovery test outcome

Open full module details →

Control

Security Incidents & Accountability

Turn recovery-download security events into reviewed incidents, assigned department responses and independent manager decisions.

Module responsibilities & availability

  • Recovery access security dashboardAvailable

    Company-scoped recent events and failure counters cover recovery grant creation, redemption and integrity failures without exposing tokens or file paths.

  • Independent security reviewAvailable

    Open a review for a company user and require another reviewer to close it. The source also provides temporary manual recovery-download restrictions.

  • Incident acknowledgment and resolutionAvailable

    Escalate an open review to an incident. The opener cannot acknowledge or resolve their own incident; the independent acknowledging admin records the resolution.

  • Severity-based SLA policiesAvailable

    Company policy controls acknowledgment and resolution targets. Assignment validates active company and department membership.

  • Five-level internal escalationAvailable

    A scheduled worker routes overdue assigned incidents through configured active department members at levels 1–5. It records internal notices and dispatch history.

  • Recipient escalation responsesAvailable

    A designated recipient records one response note per dispatch. An escalation response is distinct from resolving the incident.

  • Unanswered-response accountabilityAvailable
  • Manager follow-up and independent decisionsAvailable

    Formal active department managers receive follow-ups. A different authorized manager decides approval or rejection before permitted closure.

  • Rejected review reworkAvailable

    Reopen an eligible rejected review with a reason, preserve prior decisions and resubmit for independent review.

  • Authenticated manager workspaceAvailable

    The manager dashboard exposes permitted review, follow-up, decision, close, rework, notice-read and export controls.

  • Chained audit history and CSVAvailable

    New decision/rework actions write chained audit entries; tenant-scoped CSV neutralizes spreadsheet formulas. The chain is not externally anchored and cannot defeat a privileged database rewrite.

Process, inputs & handoffs

Process

  • Inspect scoped security events
  • Open and independently review the issue
  • Assign the incident and response targets
  • Route overdue response internally
  • Review manager follow-up
  • Independently decide, rework or close

Information received

  • Recovery security event and review
  • Severity and company SLA policy
  • Active department membership
  • Response notes and manager decision

Records or handoffs produced

  • Incident and assignment history
  • Internal escalation dispatches
  • Manager decision and rework history
  • Bounded accountability reports and audit export

Open full module details →

Control

SLA Operations & Worker Health

Monitor overdue approvals, scheduled-job health and assigned operational incidents, then track resolution review and department accountability.

Module responsibilities & availability

  • SLA operations dashboardAvailable

    An authenticated operations workspace combines personal approval notices, company escalation analytics and sanitized worker telemetry.

  • Personal notice filtersAvailable

    Filter personal in-app notices by read/unread state and type. Mark-all-read affects only the current user.

  • Company approval SLA policyAvailable

    A company can configure an approval threshold of 1–720 hours. The worker uses company policy unless an operator explicitly overrides it.

  • Scheduled internal remindersAvailable

    Open reviews remind their assigned manager; reviewed items awaiting decision notify other eligible independent managers. No automatic approval or reassignment occurs.

  • Worker run and sanitized failure historyAvailable

    Successful executed runs and qualifying failures are recorded. Early startup errors, process kills and failed log writes may not be recorded.

  • Company health rules and seven-day trendsAvailable

    Configure a stale threshold of 15–1440 minutes and failure warnings. Run/failure trends are global operational metadata, not other companies’ business records.

  • Scheduled health events and admin inboxAvailable

    A separate health-monitor job opens deduplicated warning events, records recovery and creates internal notices for authorized active company administrators.

  • Human acknowledgment historyAvailable

    Record who responded to a warning and their note. Acknowledgment does not clear a warning, repair a worker or replay a job.

  • Health response SLA and incident reportAvailable

    Configure a 5–1440 minute response target and view a bounded 30-day report based on first acknowledgment during each event lifetime. Historical records use the current policy.

  • Manual incident assignment, resolve and reopenAvailable

    Assign an active company user, require a resolution note and enforce supported state transitions. Manual response state stays separate from observed worker recovery.

  • Recipient-only assignment inboxAvailable

    Assignment changes and eligible resolve/reopen actions create in-app notices for the assigned active user. Repeated unchanged assignment does not generate another assignment notice.

  • Independent resolution approvalAvailable

    A permitted reviewer can approve a resolved incident or reject it with a reason. Self-review is denied; rejection returns the manual workflow to investigation.

  • Explicit supervisor review permissionAvailable

    Health resolution review requires a separately granted health.incidents.review permission. Existing supervisors are not granted this automatically; dashboard access still uses company.update.

  • Department incident mapping and accountabilityAvailable

    Assign an incident to a department in the same company and report investigating, resolved and historical approval/rejection counts. Assignment is manual; approved/rejected counts can overlap after resubmission.

  • Reviewer and department reportingAvailable

    Reviewer decisions have a 30-day summary. The separate department mapping report is bounded and is not represented as a mutually exclusive completion percentage.

  • Independent uptime monitoringRequires provider setup

    A stopped health-monitor job cannot report its own outage. Cron setup and independent uptime monitoring are deployment work.

Process, inputs & handoffs

Process

  • Configure company SLA and health thresholds
  • Schedule approval and health workers
  • Inspect notices, telemetry and open events
  • Assign an incident owner and department
  • Record investigation and resolution
  • Obtain independent resolution review
  • Follow department and reviewer accountability

Information received

  • Approval review age and company policy
  • Sanitized worker execution records
  • Health warning and acknowledgment
  • Assignee, department and resolution note
  • Separately granted reviewer permission

Records or handoffs produced

  • Internal reminder and escalation records
  • Worker-health events and response report
  • Assignment and recipient notice history
  • Resolution-review decisions
  • Department and reviewer summaries

Open full module details →

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